宇城市
UrgentShelters
Shelter openings and number of people staying — updated each day at 8 a.m.
After the 2024 Kumamoto earthquake, several shelters are open in Uki city. The number of people staying as of 8 a.m. on August 6 (Thursday) has been shared. It will be updated each day at 8 a.m.
What to doIf you need to evacuate, please go to the nearest shelter.
Misumi Disaster Response Centre（三角防災拠点センター）
三角防災拠点センター
みすみぼうさいきょてんせんたー / misumibousaikyotensentaa
熊本県宇城市三角町波多619-1
Open
Shiranui Disaster Response Centre（不知火防災拠点センター）
不知火防災拠点センター
しらぬひぼうさいきょてんせんたー / shiranuhibousaikyotensentaa
熊本県宇城市不知火町高良2273-1
Open
Matsubase East Disaster Response Centre（松橋東防災拠点センター）
松橋東防災拠点センター
まつばせひがしぼうさいきょてんせんたー / matsubasehigashibousaikyotensentaa
熊本県宇城市松橋町豊福1786
Open
Matsubase West Disaster Response Centre（松橋西防災拠点センター）
松橋西防災拠点センター
まつばせにしぼうさいきょてんせんたー / matsubasenishibousaikyotensentaa
熊本県宇城市松橋町松橋564-2
Open
Ogawa Disaster Response Centre（小川防災拠点センター）
小川防災拠点センター
おがわぼうさいきょてんせんたー / ogawabousaikyotensentaa
熊本県宇城市小川町江頭100
Open
Toyono Disaster Response Centre（豊野防災拠点センター）
豊野防災拠点センター
とよのぼうさいきょてんせんたー / toyonobousaikyotensentaa
熊本県宇城市豊野町糸石3140-3
Open
Affected districts
- 三角町波多みすみまちはた / misumimachihata
- 不知火町高良しらぬひまちこうら / shiranuhimachikoura
- 松橋町豊福まつばせまちとよふく / matsubasemachitoyofuku
- 松橋町松橋まつばせまちまつばせ / matsubasemachimatsubase
- 松橋町大野まつばせまちおおの / matsubasemachioono
- 小川町江頭おがわまちえがしら / ogawamachiegashira
- 小川町南小野おがわまちみなみおの / ogawamachiminamiono
- 小川町南部田おがわまちみなみべた / ogawamachiminamibeta
- 豊野町糸石とよのまちいといし / toyonomachiitoishi
あなたの住所にこの漢字がありますか？
Does your address contain these kanji characters?
List of number of people in shelters
Number of households evacuated
Misumi disaster prevention centre（三角防災拠点センター）
misumimachihata（三角町波多） 619
Shiranui disaster prevention centre（不知火防災拠点センター）
shiranuhimachikoura（不知火町高良） 2273-1
Shiraui Elementary School, 2nd floor community space
shiranuhimachikoura（不知火町高良） 1952
Matsubase East disaster prevention centre（松橋東防災拠点センター）
matsubasemachitoyofuku（松橋町豊福） 1786
Matsubase West disaster prevention centre（松橋西防災拠点センター）
matsubasemachimatsubase（松橋町松橋） 564-2
matsubasemachioono（松橋町大野） 85
Matsubase Junior High School martial arts hall
matsubasemachimatsubase（松橋町松橋） 522-1
Ogawa disaster prevention centre（小川防災拠点センター）
ogawamachiegashira（小川町江頭） 100
Onobe Tanabe Elementary School gym
ogawamachiminamiono（小川町南小野） 1402
Ogawa Junior High School gym
ogawamachiminamibeta（小川町南部田） 287-2
Toyono disaster prevention centre（豊野防災拠点センター）
toyonomachiitoishi（豊野町糸石） 3140-3
※Map of shelter opening locations
https://maps.app.goo.gl/VqUqR4etmPXCp4bX6
The number of evacuees at 8:00 AM on Thursday, August 6 is announced.
Date 2026-08-07 · Last confirmed 2026-08-07 12:35 JST · Source URL https://www.city.uki.kumamoto.jp/toppage/important/2610320
UrgentEvacuation
Response situation for the 2024 Kumamoto earthquake (updated July 29, 2:30 p.m.)
This page brings together the latest information about the earthquake that happened on July 28, 2024, at about 4:27 p.m. Evacuation shelters, water shortages and supplies, volunteer recruitment, facility status, and support programs are all listed here. The information covers what disaster victims need. It also includes news about roads stations, tourist facilities, and shopping centers, and warnings about heat illness and infections.
What to doGo to an evacuation shelter, pick up water and support supplies, or apply for documents as you need them. Check the information that fits your situation and do what you need to do.
Ogawa（小川） disaster prevention center
小川防災拠点センター
おがわぼうさいきょてんせんたー / ogawabousaikyotensentaa
熊本県宇城市小川町江頭100
Open
You can use the shower.
We will inform you of the latest response to the earthquake that occurred around 16:27 on July 28, 2025.
Toyota: Passable Roads Map (external link)
https://www.toyota.co.jp/jpn/auto/passable_route/map/%E2%97%87%E9%80%9A%E3%82%8C%E3%81%9F%E9%81%93%E3%83%9E%E3%83%83%E3%83%97
Honda: Traffic History Map (external link)
https://disaster-map.its-mo.com/
JR Kyushu Train Information (external link)
https://www.jrkyushu.co.jp/trains/info/kuma.html
Sanko Bus Operating Status (external link)
https://www.sankobus.jp/unkojokyo/
Kumamoto Bus Operating Status (external link)
https://www.kuma-bus.co.jp/
Public transport operations
Notice: public search for a new operator stopped — Uki City Matsuhashi General Sports and Culture Centre（宇城市松橋総合体育文化センター）and Ogawa General Culture Centre Culture Hall（小川総合文化センター文化ホール）— updated 31 July, Reiwa 8
https://www.city.uki.kumamoto.jp/gyousei/shisetsu/shogaisports/2607955
Notice: public search for a new operator stopped — Uki City Library（宇城市立図書館）and Uki City Shinoike Art Museum（宇城市不知火美術館）— updated 31 July, Reiwa 8
https://www.city.uki.kumamoto.jp/jigyosha/nyusatsu/2605333
About using facilities under the Board of Education (updated July 29, 2024)
https://www.city.uki.kumamoto.jp/toppage/important/2607146
Toyono Town Hometown Festival（豊野町ふるさと祭り）cancelled — updated 31 July, Reiwa 8
Ogawa Town Hometown Festival（小川町ふるさと祭り）cancelled — updated 31 July, Reiwa 8
Shelters are open (updated August 1, 2025)
https://www.city.uki.kumamoto.jp/toppage/important/2609102
Take photos if your crops, farm buildings, or machines have damage. (Updated July 29, 2024)
https://www.city.uki.kumamoto.jp/jigyosha/sangyo/nogyo/nogyozenpan/2025087
Report damage to farmland and farm buildings. (Updated August 1, 2024)
https://www.city.uki.kumamoto.jp/jigyosha/sangyo/nogyo/2516592
Uki City（宇城市） local history museum: Fun workshop is cancelled. (Updated August 1, 2024)
https://www.city.uki.kumamoto.jp/kankobunka/bunka/kyodo/2604169
※Shelter occupant list (updated daily around 8:00 a.m.)
https://www.city.uki.kumamoto.jp/toppage/important/2610320
Volunteers, material donations, and cooking support
About the opening of Uki City Disaster Volunteer Center (Uki City Social Welfare Council homepage)
https://www.shakyou-uki.jp/oshirase/12239/
Cancellation of events and health checks
Baby health checks and advice from August 4 to August 7 are cancelled (updated August 3, 2025).
https://www.city.uki.kumamoto.jp/iryo_fukushi/hoken/shindan/2609966
We are currently gathering volunteer needs to set up a disaster volunteer center, so recruitment of disaster volunteers is being prepared.
For now, we are ahead of schedule recruiting volunteers for shelter support, receipt and transport of supplies, and other work.
※For details, please visit the Social Welfare Council homepage above.
Reception phone number ☎080-5063-9672 ☎080-5063-9989
Shiranuhi Sea Fire Festival cancelled (updated August 3, 2025)
※Matsushashi Town Hometown Festival is undecided.
About roadside stations and products halls and other facilities
SanSan Uki-ko Misumi（サンサンうきっ子みすみ） Normal business
Agri Park Toyono Shiranuhi branch（アグリパーク豊野不知火店） Business to begin Thursday, August 6
SanSan Uki-ko Uki Saikan（サンサンうきっ子宇城彩館） Reduced business hours
Agri Park Toyono（アグリパーク豊野） Tent sales at the storefront
Mitsushio West Port（三角西港） Partly open from Saturday, August 1
※The former Takada Kaiso Store and former Mitsushio Summary Court (Hall of Law) are closed.
※The toilets of Uki City Products Hall (Saiko Minato Hall) are closed due to earthquake damage.
Kanegeta Hot Spring（金桁温泉） Business to begin Sunday, August 2
Wakamiya Beach (campground)（若宮海水浴場（キャンプ場）） Normal business
Heat illness and infection prevention
In times of disaster, prevent heat illness, economy class syndrome, and take care of your mouth health!
About infection prevention for the 2025 Kumamoto earthquake
https://www.pref.kumamoto.jp/soshiki/30/274612.html
Cooling shelters are available to prevent heat illness.
https://www.pref.kumamoto.jp/soshiki/49/275092.html
Prevent crime: Stay safe and at ease in shelters
https://www.pref.kumamoto.jp/soshiki/54/275028.html
Running shelters from a gender equality point of view
https://www.pref.kumamoto.jp/soshiki/56/274725.html
Watch out for food poisoning in shelters!
https://www.pref.kumamoto.jp/soshiki/30/274560.html
Alert: Watch out for scams and fraud
Watch out for scams that use the disaster!
https://www.pref.kumamoto.jp/soshiki/55/274698.html
Watch out for crime that uses the disaster!
https://www.pref.kumamoto.jp/soshiki/54/275111.html
Mental health care after the earthquake
https://www.pref.kumamoto.jp/soshiki/40/1700.html
If you are thinking about cooking support (updated August 3, 2025)
https://www.city.uki.kumamoto.jp/toppage/important/2610313
Roadside Station Uki（道の駅うき） Water is cut off. Toilets cannot be used.
Roadside Station Shiranuhi（道の駅不知火） Open for normal use. ※It is a waiting area for the Prefectural Police.
Community centre classes cancelled: Senior Happy University and Women's Class（公民館主催講座（うきうきシニア大学・女性学級））— updated 3 August, Reiwa 8
https://www.city.uki.kumamoto.jp/gyousei/shisetsu/sonota_kokyoshisetsu/2610825
Traffic safety information
https://www.pref.kumamoto.jp/soshiki/54/274819.html
You can receive medical care at medical facilities without a My Number health insurance card or certificate of eligibility (updated August 3, 2025)
https://www.city.uki.kumamoto.jp/iryo_fukushi/hoken/kokuho/2607108
About temporary opening of city resident counters (updated August 3, 2025)
https://www.city.uki.kumamoto.jp/kurashi/sumai/juminhyo/2609997
About contact information for the Child Consultation Office (Child Center) (updated August 3, 2025)
https://www.city.uki.kumamoto.jp/kosodate/shienseido/2014999
Uki City news magazine, August issue（広報うき8月号）— delivery delayed — updated 31 July, Reiwa 8
https://www.city.uki.kumamoto.jp/kurashi/sumai/gyoseiku/2606903
A disaster response headquarters has been set up (updated July 28, 2025)
https://www.city.uki.kumamoto.jp/kurashi/bosaiinfo/bosai/2607030
For people affected by the disaster who want to evacuate to hotels and other places, we will provide accommodation facilities (updated August 4, 2025)
https://www.city.uki.kumamoto.jp/kurashi/sumai/sonota_sumai/2609591
You can apply for a reduction in passport fees (Updated August 4, Reiwa 8).
https://www.city.uki.kumamoto.jp/kurashi/sumai/2611693
[Uki Mayor Naohiro Suematsu] To the people affected by the disaster
https://www.city.uki.kumamoto.jp/toppage/important/2612010
Blue sheets (support supplies) will be distributed — update as of 4 August, Reiwa 8
https://www.city.uki.kumamoto.jp/toppage/important/2611778
Emergency evaluation of earthquake-damaged buildings — update as of 4 August, Reiwa 8
https://www.city.uki.kumamoto.jp/kurashi/sumai/2607344
For people who have arranged contractors and are putting up blue sheets — update as of 4 August, Reiwa 8
https://www.city.uki.kumamoto.jp/kurashi/sumai/2612294
For news media: Information about covering the Kumamoto earthquake (updated August 4)
https://www.city.uki.kumamoto.jp/toppage/important/2608181
We take applications for disaster victim certificates and disaster victim statements (updated August 5, 2025).
https://www.city.uki.kumamoto.jp/kurashi/bosaiinfo/sonota_bousai/2515854
Support for water, charging, and bathing (updated August 5, 2025).
https://www.city.uki.kumamoto.jp/toppage/important/2609744
Fees are waived for various certificates (updated August 5, 2025).
https://www.city.uki.kumamoto.jp/kurashi/sonota_kurashi/2611655
Notice of water cuts and water supply due to the earthquake (updated August 5, 2024).
https://www.city.uki.kumamoto.jp/kurashi/sumai/jogesuido/2606682
We will start taking support supplies again from August 6.
Meetings and public calls cancelled
Agricultural committee meeting in August delayed (updated August 5)
https://www.city.uki.kumamoto.jp/jigyosha/sangyo/nogyo/nogyoiinkai/2612867
We accept disaster relief donations, contributions, and hometown tax donations related to the Reiwa 8 Kumamoto earthquake
Bringing disaster waste from homes (updated August 5, 2024)
https://www.city.uki.kumamoto.jp/kurashi/kankyo/gomi/2607719
Donations and local tax contributions
We accept donations and gifts to local hometown tax (updated August 5, 2024)
https://www.city.uki.kumamoto.jp/toppage/important/2610597
About showers (Ogawa Disaster Prevention Base Center（小川防災拠点センター）)
About showers (Ogawa Disaster Prevention Base Center（小川防災拠点センター）) (updated August 5)
Traffic restrictions (updated August 5)
https://www.city.uki.kumamoto.jp/kurashi/tsuko/2516394
Child support allowance status report paused (updated August 5)
https://www.city.uki.kumamoto.jp/kosodate/hitorioya/2613550
(Kumamoto Prefecture) Kumamoto Earthquake 2026 crime prevention leaflet (PDF 222 KB)
https://www.city.uki.kumamoto.jp/resource.php?e=b59cac1a91337a89d9596251e49815bd25660d8eb2268926b6b2067ce7488cd754f5b324860749b496c9cf380ff80a81
Shelter crime prevention leaflet (PDF 898 KB)
https://www.city.uki.kumamoto.jp/resource.php?e=1d4dda29caa36622d0a149828aa9a9f2414f3d372d517c49c1c20122ae91c23c8d3031199054cd1195b7295c85f36def
[Police Agency] Watch out for fraud using the earthquake as an excuse (PDF 189 KB)
https://www.city.uki.kumamoto.jp/resource.php?e=b40e6badf999657ac59b8c7d071ffa113e17dba82d796b74b7878c32c964b46b9688e327ded4078caa000bce093dfbc1
[Police Agency] Earthquake safety information (PDF 119 KB)
https://www.city.uki.kumamoto.jp/resource.php?e=ec37ed32a2f1915695648043b507e69f8823807f68f6caaf6fdb385a098934c55f826f5842c4f0a1f262dc06790f2361
Life support window information (Kumamoto Prefecture guide book) (PDF 4,036 KB) (disaster hotline)
For small and medium businesses（中小企業向け）
Safety Net Guarantee Type 4 approval（セーフティネット保証4号の認定）— updated 6 August, Reiwa 8
https://www.city.uki.kumamoto.jp/jigyosha/sangyo/shokogyo/2613116
We will start taking support supplies again from August 6. (Updated August 6, 2024)
https://www.city.uki.kumamoto.jp/toppage/important/2610092
Date 2026-08-07 · Last confirmed 2026-08-07 12:31 JST · Source URL https://www.city.uki.kumamoto.jp/toppage/important/2606699
UrgentWater
Water outages and emergency water supply — updated 6 August
The earthquake has caused water outages or low water pressure in many areas of the city. Emergency water supply is being provided in outage areas. Water pressure restrictions (reduced pressure supply) are in effect in some areas; people there must save water. Work continues to restore full supply across the city by the end of August.
What to doIf your water is cut off, bring a container to the designated emergency water supply site (1 person, up to 4 litres per day, once per day). If your area has water pressure restrictions, save water. If water is cloudy, do not drink it — let it run until it clears.
Shiranuhi Disaster Prevention Hub Centre（不知火防災拠点センター）
不知火防災拠点センター
しらぬひぼうさいきょてんせんたー / shiranuhibousaikyotensentaa
熊本県宇城市不知火町高良2273-1
Open
Emergency water supply in progress. 08:30–11:00, 13:30–17:00
Uki City Hall（宇城市役所）
宇城市役所
Open
Emergency water supply in progress. 08:30–11:00, 13:30–17:00
Matsubase East Disaster Prevention Hub Centre（松橋東防災拠点センター）
松橋東防災拠点センター
まつばせひがしぼうさいきょてんせんたー / matsubasehigashibousaikyotensentaa
熊本県宇城市松橋町豊福1786
Open
Emergency water supply in progress. 08:30–11:00, 13:30–17:00
Matsubase West Disaster Prevention Hub Centre（松橋西防災拠点センター）
松橋西防災拠点センター
まつばせにしぼうさいきょてんせんたー / matsubasenishibousaikyotensentaa
熊本県宇城市松橋町松橋564-2
Open
Emergency water supply in progress. 08:30–11:00, 13:30–17:00
Ogawa Disaster Prevention Hub Centre（小川防災拠点センター）
小川防災拠点センター
おがわぼうさいきょてんせんたー / ogawabousaikyotensentaa
熊本県宇城市小川町江頭100
Open
Emergency water supply in progress. 08:30–11:00, 13:30–17:00
Toyono Disaster Prevention Hub Centre（豊野防災拠点センター）
豊野防災拠点センター
とよのぼうさいきょてんせんたー / toyonobousaikyotensentaa
熊本県宇城市豊野町糸石3140-3
Open
Emergency water supply in progress. 08:30–11:00, 13:30–17:00
Misumi Disaster Prevention Hub Centre（三角防災拠点センター）
三角防災拠点センター
みすみぼうさいきょてんせんたー / misumibousaikyotensentaa
熊本県宇城市三角町波多619-1
Closed
Water supply ended 5 August. Misumi district water supply ends 7 August (no supply after 8 August).
Tohashi District Lifelong Learning Centre (former Tohashi Primary School)（戸馳地区生涯学習センター【旧戸馳小学校】）
戸馳地区生涯学習センター【旧戸馳小学校】
Status unknown
Ootao Community Centre（大田尾公民館）
大田尾公民館
Status unknown
Related to changes in Misumi district water supply sites and times (6–7 August).
Wing Matsubase（ウイングまつばせ）
ウイングまつばせ
熊本県宇城市松橋町大野85
Status unknown
Please check with the city office before you go.
Higo Bank Matsubase Branch（肥後銀行（松橋支店））
肥後銀行（松橋支店）
Status unknown
Matsubase District 5 Disaster Prevention Park（松橋５区防災公園）
松橋５区防災公園
Status unknown
1005 Matsubase, Matsubase Town, Uki City
Affected districts
- 三角町Except Gunoura district. Water supply to end 7 August.
- 小川町全域Water outage. Water pipe repair carried out 4 August.
- 豊野町全域Water outage.
- 松橋町の一部、不知火町の一部Administrative districts: 2, 3, 4, 5, 6, 7, 8, 9, 10, South 11, 12, North 11, Magano South, Magano North, Ohno, Goryo 4, Goryo 5, Goryo 6, part of Goryo main, part of Kora. Water outage.
- 松橋町Reduced pressure supply in effect together with part of Shiranuhi Town (Goryo and Kora), after Urakawachi water tank pipe repair on 4 August.
- 不知火町（塩浜地区）Reduced pressure supply in effect. No restriction on supply times.
- 松橋町（豊福地区、豊川地区、当尾地区の一部）Water pressure restriction area (reduced pressure supply). Water pressure is weak; water may not flow.
- 不知火町（小曽部、塚原、高良、柏原）の一部Water pressure restriction area (reduced pressure supply). Water pressure is weak; water may not flow.
- 松橋町曲野まつばせまちまがの / matsubasemachimaganoWater pipe repair carried out 12:00 on 4 August.
あなたの住所にこの漢字がありますか？
Does your address contain these kanji characters?
We are very sorry that this earthquake has caused you trouble and difficulty.
We are checking the damage to water systems and working as hard as we can to repair them.
三角町 (except Gunoura district)
Shiranuhi（不知火） disaster prevention centre（不知火防災拠点センター）
Matsubashi East disaster prevention centre（松橋東防災拠点センター）
Matsubashi West disaster prevention centre（松橋西防災拠点センター）
Ogawa disaster prevention centre（小川防災拠点センター）
Toyono disaster prevention centre（豊野防災拠点センター）
We can only give a small amount of water. For now we give 4 litres or less per person per day, one time per day.
Please bring your own container to get water.
Use the disaster prevention wells available.
The earthquake is causing water supply loss or low water pressure in many parts of the city.
Reduced-pressure water supply continues. We are repairing the conduit (the pipe that sends water to the treatment plant). The storage tank level is low, so we are reducing water pressure.
The water outage will last a long time, so we are giving out emergency water.
We are working on damage surveys and repairs to restore water to all city areas by the end of August.
We will update you about recovery progress in each area as it happens.
Date: From July 29 (Wednesday) until water outage ends
Time: 8:30 a.m. to 5:00 p.m.
Use the disaster prevention wells set up around the city. Note: water is not safe to drink.
Disaster Prevention Centres (6 locations)
Higo Bank (Matsuhase branch)
Matsuhase area 5 disaster prevention park ※ Uki city matsubasemachimatsubase（松橋町松橋） 1005
Administrative districts: 2, 3, 4, 5, 6, 7, 8, 9, 10, South 11, 12,
North 11, Magano South, Magano North, Ohno, Goryo 4, Goryo 5, Goryo 6,
part of Goryo main, part of Kora
Parts of Matsuhase town and Shiranuhi town (Goryo and Kora)
○ On August 4, repairs to the Urakawachi water tank pipe were finished. We are now giving low-pressure water in parts of Matsuhase town and Shiranuhi town.
We are getting help from other local governments with repairs and emergency water supply. We thank all the warm support from across the country. (We do not publish the names of the local governments.)
Extra information: PDF file
Low-pressure water supply is in operation now.
Water supply is continuing. There are no limits on water supply hours.
Water pressure is low. Even in areas with water use limits, water may not flow.
If water use goes up very fast, water supply will stop. We are sorry for the trouble. Please help by using less water.
Ota Tao community centre（大田尾公民館）
Water supply at Misumi disaster prevention centre（三角防災拠点センター） ended on 5 August.
Water supply in Misumi district ends on 7 August. (No water supply planned from 8 August onwards.)
4 August at 12:00 pm: water pipe repair [matsubasemachimagano（松橋町曲野）]
4 August at 1:05 pm: water pipe repair [Ogawa town（小川町）]
5 August at 3:00 pm: water pipe repair [near storage tank in Matsubase town（松橋町）]
Water supply restricted area
(Important notes for people in water supply restricted areas)
In the areas below, water outages are being cleared and water pressure restrictions are in place. Be sure to check the note about water pressure restriction areas further down.
Even if water flows, if it is cloudy, let the water run and do not drink it until the cloudiness clears.
After you close the tap, if the water meter is turning, there may be a leak inside your property. Please close the stop valve.
For water pipes on the property side of the meter, the owner must arrange repairs.
For water pipe repairs, contact an authorized water works contractor. You can find a list of contractors designated by Uki City here.
不知火町（小曽部、塚原、高良、柏原）の一部, 不知火町（塩浜地区）
In parts of Toyofuku, Toyokawa, Ato districts, Goryo, and part of Kora district, test water flow and leak checks are in progress. Supply areas will be expanded as work progresses.
Pipe damage is significant. We are now doing leak checks and pipe repairs. When pipe repairs are complete, we will do test water flow and leak checks.
Test water flow and leak checks are now in progress. When pipe repairs are complete, supply areas will be expanded.
[6 August (Thursday) – 7 August (Friday)] Water supply sites and times in Misumi district are being changed.
Supporting local governments: 22 municipalities
Date 2026-08-07 · Last confirmed 2026-08-07 12:31 JST · Source URL https://www.city.uki.kumamoto.jp/kurashi/sumai/jogesuido/2606682
Support
Applications for disaster certificates from the 2024 Kumamoto earthquake are now open.
Uki City has started accepting applications for disaster certificates, disaster notification certificates, and damage certificates for homes, buildings, and property damaged in the 2024 Kumamoto earthquake. Applications are being accepted at the Main Hall New Building 1st Floor, Misumi Branch, and Toyono Branch (Rapoort and Shiranuhi Branch opening times are uncertain). Online applications (24 hours) will also be available from August 5. Expect crowds at first; if it is not urgent, please come at a less busy time.
What to doBring photos showing the damage and a valid ID. Apply for a disaster certificate at an application counter or through an online form.
Main Hall New Building, 1st Floor, Conference Room 2
本庁新館１階第２会議室
Open
Applications start: July 31 (Friday) until further notice. Open 9:00 to 16:00 (including weekends). Ticket distribution starts at 8:30. From August 3, 350 people per day.
Misumi Branch, 2nd Floor, Large Conference Room
三角支所２階大会議室
Open
Applications start: August 1 (Saturday) until further notice. Open 9:00 to 16:00 (including weekends). From August 3, 60 people per day.
Toyono Branch, 2nd Floor, Large Conference Room
豊野支所２階大会議室
Open
Applications start: August 1 (Saturday) until further notice. Open 9:00 to 16:00 (including weekends). From August 3, 60 people per day.
Rapoort
ラポート
らぽーと / rapooto
熊本県宇城市小川町江頭80
Status unknown
Please check with the city office before you go.
Opening time is uncertain because equipment and power restoration are not yet confirmed.
Shiranuhi Branch
不知火支所
しらぬひししょ / shiranuhishisho
熊本県宇城市不知火町高良2273-1
Status unknown
Please check with the city office before you go.
Opening time is uncertain because equipment and power restoration are not yet confirmed.
Opening time: 9:00 to 16:00 (open on weekends for the time being)
Step 1: Take a photo of the house number and the whole building
Take photos from all four directions (east, west, south, north) as much as possible
Step 2: Take photos of the damaged areas
For each damaged area, take two photos — one from far away and one from close up
Take photos so that the size and level of damage can be seen. Point to or measure the damaged area.
What to do first when your home is damaged (how to take photos) (PDF 2,366KB)
https://www.city.uki.kumamoto.jp/resource.php?e=851ffa4e4046c8c30e5d505e892183c4169ba9dcc1bf470f88ebe5061dd50a7c5faf3a85903053967841cbf98f25b94e
Note: Damage to things other than homes (such as block walls, house fences, carports, TV antennas, and belongings) is covered by damage notification certificates, not damage certificates.
What is a damage certificate?
A damage certificate is a paper from Uki City that shows how much damage a home has after water damage, earthquakes, wind damage, or other disasters.
When you ask for a damage certificate, Uki City will look at your home and see what damage it has.
Not reaching partial collapse (partial damage)
Form of ID (such as a driver's licence)
Note: If you want to use self-assessment method, you must send photos. If you do not want to use self-assessment, photos are not required. However, photos help us to check the damage more correctly.
If someone other than you and your family is applying, a power of attorney letter is needed
Only one certificate is given for one household (one for each building).
A damage certificate usually needs a visit to your home to check it. It can take from a few days to a few weeks from when you ask to when you get it.
What is self-assessment method?
Self-assessment method is a way to give you a damage certificate for "partial damage" quickly. For homes with light damage that clearly does not reach "partial collapse," we do not visit your home. Instead, we look at photos you took of the damage and give you a "partial damage" certificate with your say-so.
Because self-assessment does not need a visit, we can give you a damage certificate faster.
Note: A damage certificate from self-assessment can only be given when the home damage is "not reaching partial collapse (partial damage)."
What is a damage notification certificate?
We look at photos of damage to buildings and things from natural disasters. We then say that "a report of damage was made" to us. We do not visit or check the damage level.
Place: Main Building 2nd Conference Room on the 1st floor（本庁新館１階第２会議室）, Mitsushiro Branch 2nd floor large conference room（三角支所２階大会議室）, Toyono Branch 2nd floor large conference room（豊野支所２階大会議室）, Ogawa Community Culture Center Rapport（小川総合文化センターラポート）, Shiranuhi Branch（不知火支所）
Note: The dates and places may change because of the disaster or power restoration.
Photo showing damage (with the date and time if you can. You do not need to print it.)
Also, when we reach the set number of people, we stop accepting applications that day. Thank you for understanding.
Note: Ogawa Community Culture Center Rapport（小川総合文化センターラポート） and Shiranuhi Branch（不知火支所） have not yet set an opening date because power and equipment restoration cannot be planned.
We will give out ticket numbers, but there may be times when staff are not there even if many people are waiting early in the morning.
We expect very busy times right after we start accepting applications.
When applications are accepted
Main office: from 31 July (Friday) for the time being
Mitsushiro Branch: from 1 August (Saturday) for the time being
Toyono Branch: from 1 August (Saturday) for the time being
Ogawa Community Culture Center Rapport（小川総合文化センターラポート）: Not yet decided
Shiranuhi Branch（不知火支所）: Not yet decided
We take applications on weekdays and weekends, and also at Obon time. Take photos of your damage. If you are not in a hurry, please come at a time when it is less busy.
Note: For people taking in disaster waste
You do not need a damage certificate to take in disaster waste.
For more, check the news from the Health and Environment Division.
Note: For people who want a damage certificate for private insurance
Some insurance companies may not need a damage certificate.
Please check with your own insurance company.
At the damage certificate office, we give out ticket numbers to keep people safe, to cut wait times, and to help the office run well.
If you get a ticket number, you can wait outside the building or in your car until we call you.
Thank you for understanding and working with us.
We plan to keep taking applications for damage certificates in September too.
From 3 August (Monday), Uki City Main Building will accept 350 people. Mitsushiro Branch and Toyono Branch will each accept 60 people.
We accept applications for disaster certificates, damage certificates, and disaster report certificates for the 2024 Kumamoto earthquake.
A photo that shows the damage (you do not need to print it).
If you are not the head of the household or a household member, you need a letter of authority (note 1).
(Note 1) Letter of authority form.
Letter of authority (for disaster certificate, disaster report certificate, and damage certificate) (Word 34KB).
https://www.city.uki.kumamoto.jp/resource.php?e=e004f2a609f8a3f8a53fb3e3d8208f543baad42815c1a7a8ff4ebc7248ae0fc56fa0f6c6c00937186ecf9e1510de517a
Letter of authority (for disaster certificate, disaster report certificate, and damage certificate) (PDF 68KB).
https://www.city.uki.kumamoto.jp/resource.php?e=e004f2a609f8a3f8a53fb3e3d8208f543baad42815c1a7a8ff4ebc7248ae0fc56fa0f6c6c00937186ecf9e1510de517a
If it is not a home (for example, an office, shop, warehouse, or empty building), please apply for a damage certificate.
(Note) In self-assessment method, we check damage from photos instead of a site visit. You must send photos of the damaged building. We do not visit the site.
What is a damage certificate?
The damage level and the things you need are the same as for a disaster certificate.
A site visit is usually needed to issue a damage certificate. It may take from a few days to a few weeks from when you apply to when you get the certificate.
This certificate is for movable things (like cars and furniture) that do not need a damage level, and for structures (like sheds and fences).
You can also report damage to homes and other buildings on this certificate, but the damage level will not be written.
This certificate can sometimes be used instead of other documents that you need for insurance claims or applications to the government. You need a photo that shows the damage.
Online applications are now available.
Online: from August 5 (Wednesday) for the foreseeable future.
Hours: 24 hours — you can apply any time.
A photo showing the damage.
Apply for a disaster certificate here.
Apply for a damage certificate here.
Apply for a disaster report certificate here.
This is a document that Uki City issues to prove the level of damage to buildings — for non-residential buildings (including empty buildings) and rental properties — that were damaged by floods, earthquakes, windstorms, or similar disasters.
0964-32-1111
tel:0964-32-1111
Ticket distribution starts at 8:30.
Date 2026-08-07 · Last confirmed 2026-08-07 12:30 JST · Source URL https://www.city.uki.kumamoto.jp/kurashi/bosaiinfo/sonota_bousai/2515854
Support
Guide for groups and people planning food support. Steps and notes from August 3 onwards.
If you give food support to earthquake victims, from August 3 onwards you must work independently. To stop food poisoning, you must talk to the Kumamoto Prefecture Uki Health Office before you start, and give them a food support checklist. City staff will not help you find a place or manage queues.
What to doBefore you give food support, call the Kumamoto Prefecture Uki Health Office (TEL: 0964-32-0598) to talk, and give them the food support checklist.
We have received many questions and offers about meal support for earthquake survivors.
Thank you for your warm support.
From August 3 onwards, if you provide meals, your group must find a location that does not disturb evacuees and others, secure equipment, manage hygiene, and run everything yourselves. We ask you to be self-sufficient and independent.
City staff cannot help with finding a location, organizing lines, or other tasks. You must also dispose of garbage and leftover food yourselves.
You can see the number of evacuees at each shelter here. Some people are staying in cars or elsewhere, so the real number may be larger than the numbers shown. Please consider this when planning meals.
To prevent food poisoning, if you provide meals, take the notes below carefully and consult Kumamoto Prefecture Uki Health Center（熊本県宇城保健所） first. You must submit a meal preparation checklist to Kumamoto Prefecture Uki Health Center（熊本県宇城保健所）.
If you send by email or fax, always call the health center first. (You can submit by hand, email, or fax.)
Meal preparation checklist (Word 22KB)
Meal preparation checklist (PDF 283KB)
(Reference) Information for volunteers providing meals in the disaster zone (Kumamoto Prefecture website)
Notice from Uki Health Center
Information for volunteers providing food at shelters (PDF 103KB)
https://www.city.uki.kumamoto.jp/resource.php?e=9af32982f0cd80cdd9b3bf72bab5e54f891713126533c972f78c5be37d702902ad5069dfccc8f5bcd49db9dd700294c3
Watch out for food poisoning when disasters happen (PDF 90KB)
https://www.city.uki.kumamoto.jp/resource.php?e=f09e7ae0bcf3617b5f879fcf3d6d01eadfc794cd35abb994a19421c989fa195d211d5552261b168dfd583f1f87cd0aec
Uki Health Center Environmental Health Division（宇城保健所衛生環境課）
Phone: 0964-32-0598 Fax: 0964-32-2426
Where to ask questions and submit the checklist
An online application system is now available. Please use it.
Online application https://logoform.jp/f/6NTsB
Date 2026-08-06 · Last confirmed 2026-08-07 12:35 JST · Source URL https://www.city.uki.kumamoto.jp/toppage/important/2610313
Support
We are reopening the collection of donated supplies from 6 August.
We are reopening the collection of donated supplies from Thursday, 6 August, which we had paused. We accept supplies only from countries, companies, and groups — not from individuals. Wing Matsubashii（ウイングまつばせ）will not accept personal donations. We are open 9 a.m. to 5 p.m. every day.
What to doIf your country, company, or group can provide supplies, please contact the Uki City Planning Department (TEL: 0964-32-1803).
Ogawa Disaster Prevention Base Center（小川防災拠点センター）
小川防災拠点センター
おがわぼうさいきょてんせんたー / ogawabousaikyotensentaa
熊本県宇城市小川町江頭100
Status unknown
Please check with the city office before you go.
Information is available about shower use.
Affected districts
- 松橋町大野まつばせまちおおの / matsubasemachioonoSupplies are brought here (back warehouse of Wing Matsubashii（ウイングまつばせ）, number 85).
あなたの住所にこの漢字がありますか？
Does your address contain these kanji characters?
We are starting to accept aid supplies again from August 6
We are restarting aid supply donations from August 6 (Thursday). They were stopped for a time.
Thank you for your warm support.
We are ready to accept supplies. From tomorrow, August 6, we will start accepting donated supplies again from everyone.
However, as before, we only accept from national government, companies, and organizations. We do not accept supplies from individuals at Wing Matsushiro（ウイングまつばせ）.
If you can donate supplies, please contact the Planning Department（企画課）.
Contact: Uki City Planning Department (TEL: 0964-32-1803)
Delivery times: 9 a.m. to 5 p.m. every day
Delivery location: Back warehouse of Wing Matsubashii（ウイングまつばせ）(Uki City matsubasemachioono（松橋町大野） number 85)
Date 2026-08-06 · Last confirmed 2026-08-07 12:35 JST · Source URL https://www.city.uki.kumamoto.jp/toppage/important/2610092
Support
【August 2025 Heavy Rain Disaster】Special donation page for disaster support via furusato nōzei (hometown tax) now open
Uki City（宇城市）has opened a special furusato nōzei disaster support donation page for the August 2025 heavy rain disaster. Donations from people outside the city are now being accepted.
What to doIf you wish to make a disaster support donation, please visit the special furusato nōzei disaster support donation page.
Join the Uki City（宇城市）Hometown Supporters Group.
Uki City（宇城市）sends thank-you gifts full of local charm to everyone who donates from outside the city.
Many thank-you gifts are available depending on the amount you donate. Please choose the one you like.
Thank you for your continued support of Uki City（宇城市）.
Click the banner link below to open the furusato nōzei support donation page for Uki City（宇城市）.
Amazon furusato nōzei (external link)
https://www.amazon.co.jp/fmc/furusato/region/%E4%B9%9D%E5%B7%9E_%E6%B2%96%E7%B8%84/%E7%86%8A%E6%9C%AC%E7%9C%8C%E5%AE%87%E5%9F%8E%E5%B8%82/ref=s9_ot_cg_test_md4_w?pf_rd_m=AN1VRQENFRJN5&pf_rd_s=fresh-merchandised-content-10&pf_rd_r=D61NA6HMVF092951AHXF&pf_rd_t=0&pf_rd_p=4cc38869-3ea4-4c97-bfdd-459521fc0101&pf_rd_i=region-%E4%B9%9D%E5%B7%9E_%E6%B2%96%E7%B8%84
Uki City（宇城市）furusato nōzei guide
How to apply for furusato nōzei
https://www.city.uki.kumamoto.jp/toppage/furusato/2232898
The basics of furusato nōzei and how the process works
https://www.city.uki.kumamoto.jp/toppage/furusato/2232836
Furusato nōzei one-stop special exception system
https://www.city.uki.kumamoto.jp/toppage/furusato/2023786
Guide to the furusato nōzei "Local Government My Page" service
https://www.city.uki.kumamoto.jp/toppage/furusato/2233376
How furusato nōzei donations are used, current usage status, and list of donors
https://www.city.uki.kumamoto.jp/toppage/furusato/2232874
Frequently asked questions about furusato nōzei
https://www.city.uki.kumamoto.jp/toppage/furusato/2232881
【August 2025 Heavy Rain Disaster】Notice: Special disaster support donation page now open for furusato nōzei
https://www.city.uki.kumamoto.jp/toppage/furusato/2520094
Date 2026-08-06 · Last confirmed 2026-08-07 12:35 JST · Source URL https://www.city.uki.kumamoto.jp/toppage/furusato/2023809
UrgentSupport
Free water, charging, and bathing services are available
Free services including water, charging, bathing, and washing are being provided at several locations for people affected by the disaster. The Japan Maritime Self-Defense Force, Japan Coast Guard ships, and the ferry Hakuou II（はくおうⅡ）also offer free showers. Toyouen also has free showers. The city does not have all the details, so please contact each service location directly.
What to doBefore going to a service, call the location that runs it first. Check the date, time, and place before you go.
Ogawa disaster prevention base center
小川防災拠点センター
おがわぼうさいきょてんせんたー / ogawabousaikyotensentaa
熊本県宇城市小川町江頭100
Open
Shower facilities are available.
Toyouen
豊洋園
Open
Free showers (2 for men, 2 for women), 16:00–19:00, open to anyone. Phone: 0964-54-1100
Affected districts
- 三角町里浦みすみまちさとのうら / misumimachisatonouraToyouen（Uki City Misumi Town Satonoura 2855-5）is a support base.
あなたの住所にこの漢字がありますか？
Does your address contain these kanji characters?
Reimeifukusikai（黎明福祉会） Hōyōen（豊洋園）
Hōyōen（豊洋園） offers free showers. Anyone can use them. (2 locations each for men and women)
(Location) Hōyōen（豊洋園） (Uki City（宇城市） misumimachisatonoura（三角町里浦） 2855–5)
Please feel free to call.
Free bathing service for people affected by the disaster (updated 2 August, year 8 Reiwa)
https://www.city.uki.kumamoto.jp/toppage/important/2609706
We tell you about different kinds of support.
The city does not have full details. Please ask each service operator for more information.
Japan Self-Defense Force（海上自衛隊）
Patrol ship Iwami（巡視船いわみ）
Health advice ※Medical treatment is not available.
Contact: 10th Regional Maritime Safety Headquarters Public Relations and Community Relations Division（第十管区海上保安本部広報地域連携室） ☎099-250-9800
Multi-purpose support ship Genkai（多用途支援艦げんかい）
Ministry of Defense ferry Hakuou II（フェリー「はくおうⅡ」） bathing and rest (Updated August 5, 2024)
https://www.city.uki.kumamoto.jp/toppage/important/2611938
① Water on August 5, all day. No time or amount limit.
② Charging on August 5, all day
③ Bathing (inside the ship) on August 5 from 1:00 PM to 6:30 PM (bath and shower available)
① Bathing (outdoor bath) on August 5 from 3:00 PM to 10:00 PM. There is a bath that fits 10 to 15 people for men and 10 to 15 people for women.
② Charging on August 5 from 3:00 PM to 10:00 PM
③ Laundry on August 5 from 3:00 PM to 9:00 PM (2 washing machines). Quick mode takes 30 minutes or less per person.
Donation collection resumes August 6.
About shower use at Ogawa Disaster Prevention Center（小川防災拠点センター）
Date 2026-08-06 · Last confirmed 2026-08-07 12:35 JST · Source URL https://www.city.uki.kumamoto.jp/toppage/important/2609744
Daily life
We are opening temporary disaster waste sites. Bringing waste from homes.
Temporary sites are open where you can bring household disaster waste from the earthquake. Uki Clean Center（宇城クリーンセンター）accepts waste from 31 July to 7 August. Misumi B&G Ground（三角B&Gグラウンド）, Toyokawa Ground（豊川グラウンド）, Inagawa Ground（稲川グラウンド）, and the old Toyono Primary School site（旧豊野小学校跡地）accept waste from 8 August to 30 September. Misumi B&G Ground closes on 31 August. You need a document to prove who you are. You must sort the waste before you bring it.
What to doBring your driving licence or My Number Card. Sort your waste. Take it to the nearest temporary site.
Uki Clean Center
宇城クリーンセンター
Open
Open 31 July (Friday) to 7 August (Friday), 8:30 to 12:00 and 13:00 to 15:30 (open on weekends too). Types of waste accepted: A — large burnable waste, B — large non-burnable waste, C — non-burnable items, E — small electrical goods, F — burnable waste. You need a waiver request form, photos showing the damage, and a document that proves who you are (a disaster certificate is not needed).
Misumi B&G Ground
三角B&Gグラウンド
Open
Open 8 August (Saturday) to 30 September (Wednesday), 9:30 to 11:30 and 13:00 to 15:00. Closes on 31 August (Monday). Open on some weekends (8/8, 8/9, 8/29, 8/30, 9/26, 9/27). Closed on public holidays. You must bring a document that proves who you are.
Toyokawa Ground
豊川グラウンド
Open
Open 8 August (Saturday) to 30 September (Wednesday), 9:30 to 11:30 and 13:00 to 15:00. Open on some weekends (8/8, 8/9, 8/29, 8/30, 9/26, 9/27). Closed on public holidays. You must bring a document that proves who you are.
Inagawa Ground
稲川グラウンド
Open
Open 8 August (Saturday) to 30 September (Wednesday), 9:30 to 11:30 and 13:00 to 15:00. If you have a dump truck of 2 tonnes or larger, bring waste here or to the old Toyono Primary School site. Open on some weekends (8/8, 8/9, 8/29, 8/30, 9/26, 9/27). Closed on public holidays. You must bring a document that proves who you are.
Old Toyono Primary School site
旧豊野小学校跡地
Open
Open 8 August (Saturday) to 30 September (Wednesday), 9:30 to 11:30 and 13:00 to 15:00. If you have a dump truck of 2 tonnes or larger, bring waste here or to Inagawa Ground. Open on some weekends (8/8, 8/9, 8/29, 8/30, 9/26, 9/27). Closed on public holidays. You must bring a document that proves who you are.
Affected districts
- 小川町東小川おがわまちひがしおがわ / ogawamachihigashiogawa
- 豊野町糸石とよのまちいといし / toyonomachiitoishi
- 松橋町萩尾まつばせまちはぎお / matsubasemachihagio
- 松橋町南豊崎まつばせまちみなみとよざき / matsubasemachiminamitoyozaki
- 三角町波多みすみまちはた / misumimachihata
あなたの住所にこの漢字がありますか？
Does your address contain these kanji characters?
You cannot put computers in the city rubbish collection.
A — Large burnable waste (chests of drawers, sliding doors, carpets, and so on).
B — Large non-burnable waste (metal shelves, chairs, sofas, and so on).
C — Non-burnable items (pottery, glass, metal scraps, cans, bottles, and so on).
E — Small electrical goods (rice cookers, microwaves, hair dryers, and so on).
F — Burnable waste (tree wood must be 80 centimetres long or shorter, and 10 centimetres wide or smaller).
You must sort the waste into the types above.
Things that are not in the list above cannot go in. Please take them home. We are sorry.
Waiver request form（熊本地震） (PDF 297KB) — please fill in your address, name, and phone number before you come.
Photos that show the damage (the outside and inside of buildings, and so on) — you can take them on a phone or camera.
A document that proves who you are (a driving licence or My Number Card).
A disaster certificate is not needed.
At the temporary site, do what the staff tell you. Put the waste in the right place.
In most cases, you must unload the waste yourself.
If the weather is bad or we cannot take any more waste, we may stop. We will tell you on our website and so on.
Please follow the path so that other people can pass. Please think of the people who live near the site.
Please look at the leaflet below to see the order for unloading waste at the temporary site.
Disaster waste bringing leaflet（Uki Clean Center（宇城クリーンセンター）） (PDF 196KB).
https://www.city.uki.kumamoto.jp/resource.php?e=ece7f3faa2d7760e115aff8695a4bf98d0bc786a58c9612b00733721c31e791525a5f9f812fe9eaed28143368ce14b37
We send our deep sympathy to all those affected by the earthquake.
We are opening temporary storage sites for disaster waste from the earthquake.
July 31 (Friday) to August 7 (Friday)
Also open August 1 (Saturday) and August 2 (Sunday).
Uki Clean Center（宇城クリーンセンター）（宇城クリーンセンター（宇城市松橋町萩尾1775番地3））
8:30 AM–12:00 PM, 1:00 PM–3:30 PM
August 8 (Saturday) to September 30 (Wednesday)
Open on weekends: August 8 (Saturday), August 9 (Sunday), August 29 (Saturday), August 30 (Sunday), September 26 (Saturday), September 27 (Sunday)
Closed on national holidays.
Misumi B&G Ground（三角B&Gグラウンド）（三角B&Gグラウンド （宇城市三角町波多2864番地32）） Closes August 31 (Monday).
Toyokawa Ground（豊川グラウンド）（豊川グラウンド （宇城市松橋町南豊崎673番地1））
Inagawa Ground（稲川グラウンド）（稲川グラウンド （宇城市小川町東小川14番地））
Old Toyono Elementary School site（旧豊野小学校跡地）（旧豊野小学校跡地 （宇城市豊野町糸石3016番地））
9:30 AM–11:30 AM, 1:00 PM–3:00 PM
Difficult-to-process waste
Empty refrigerators, chests of drawers, and other items before bringing them.
○ ID (driver's license or My Number Card)
If you live outside Uki City and want to bring disaster waste from Uki City, you need a signed letter (any form) from the property owner.
At the entrance, staff will take photos of your ID and vehicle. Please understand this.
Letter of authorisation (for when someone other than a household member brings waste) (Word 30KB)
https://www.city.uki.kumamoto.jp/resource.php?e=ce557feec70de6ca67e5aeb3f776714727e240cf6179cb204fbdb55019232f56ae07588ad053e380ec51a4ea1d5b4617
Letter of authorisation (for when someone other than a household member brings waste) (PDF 262KB)
https://www.city.uki.kumamoto.jp/resource.php?e=ce557feec70de6ca67e5aeb3f776714727e240cf6179cb204fbdb55019232f56ae07588ad053e380ec51a4ea1d5b4617
Follow the guide's instructions at the site. Put your waste in the place you are told.
If you bring a truck 2 tons or larger, please use Inagawa Ground（稲川グラウンド） or the old Toyono Elementary School site（旧豊野小学校跡地）.
Please try to bring only one type of sorted waste in your vehicle if you can.
Cover your waste with a blue sheet or similar to keep it from flying during transport.
If we must close because of weather or because we are full, we will tell you by radio or on our website.
We are not responsible for accidents or injuries at the site.
Please see the leaflet below for information about the route to the temporary storage sites.
Uki City disaster waste temporary storage site leaflet (PDF 1,211KB)
https://www.city.uki.kumamoto.jp/resource.php?e=38e6193e6b61340b7ab86d70be05e33d026fec8ec83485b22357ad3a90e154ff82d36d6150ec863ac1a4a01f415ab2d9
0964-32-1111
tel:0964-32-1111
Updated on 6 August 2026.
On Thursday, 6 August 2026 at 14:30, people who have entered the Prefectural Road Yokoiri entrance up to that time will be the last to be accepted.
Date 2026-08-06 · Last confirmed 2026-08-07 12:30 JST · Source URL https://www.city.uki.kumamoto.jp/kurashi/kankyo/gomi/2607719
Message from the Mayor of Uki City to People Affected by the Earthquake (One Week After the Quake)
Mayor Naohiro Suematsu of Uki City（宇城市）has released a message to residents on the one-week anniversary of the earthquake. Electricity has been restored, but water shortages continue. The city is working day and night for full recovery. Disaster waste collection has started at Uki Clean Center（宇城クリーンセンター）, and temporary storage sites will be set up.
People of Uki City, this is Mayor Naohiro Suematsu（末松直洋）.
First, I offer my deepest condolences to those who lost loved ones in this earthquake. I also express my heartfelt sympathy to their families. We are standing with all those who continue to live in evacuation shelters and face difficult lives. As a city, we are doing everything we can so you can return to normal life as soon as possible.
Today marks one week since the earthquake.
Many people are still living difficult lives in evacuation shelters.
Electricity has been restored, but water shortages continue. We are working with related organizations day and night to restore water service fully as soon as possible.
We will continue to do everything we can so you can return to safe, normal life quickly.
Knowing that clearing damaged homes will soon speed up, we have started accepting disaster waste at Uki Clean Center（宇城クリーンセンター）. We are asking administrative districts to set up temporary storage sites so people can easily bring their disaster waste.
With the help and support of heads of administrative districts and others, we are also working hard to recover the living environment quickly.
Since right after the earthquake, many local governments inside and outside Kumamoto Prefecture have sent staff to support recovery and rebuilding. We have also received warm supplies and encouraging words from many companies, organizations, and people across the nation. I thank you from the bottom of my heart.
The road to recovery will be long and difficult. But ten years ago, when the Kumamoto earthquake struck, we overcame hardship with help from many people and moved forward with rebuilding.
This time too, with help from the national and prefectural governments, local governments across the nation, private companies, various organizations, and many people, I am sure we can overcome this hardship and bring our hometown back to life strong again.
As a city, we will put our workers' full effort into helping you return to normal daily life as quickly as possible. This is our top priority.
People of Uki City, I know you face uncertain and difficult days. Please do not lose hope. Let us support each other, encourage each other, and overcome this hardship together.
Date 2026-08-06 · Last confirmed 2026-08-07 12:30 JST · Source URL https://www.city.uki.kumamoto.jp/toppage/important/2612010
For news media: Rules for interviews and filming in shelters and city office buildings (updated 1 August 2026)
Following the Kumamoto earthquake of 28 July 2026, Uki City has set rules for news media interviews and filming in shelters and city office buildings, effective from 2 August 2026. Interviews and filming are limited to specific facilities and times, and advance application is required. On 4 August (Tuesday) only, interviews and filming are permitted at 11 shelters across the city.
What to doTo conduct interviews or filming inside shelters or city office buildings, you must apply in advance using the application form (https://logoform.jp/form/432130/1726244) and wear an armband.
Matsubase West Disaster Prevention Centre（松橋西防災拠点センター）
松橋西防災拠点センター
まつばせにしぼうさいきょてんせんたー / matsubasenishibousaikyotensentaa
熊本県宇城市松橋町松橋564-2
Open
At 564-2 Matsubasei-cho, Matsubase. Interviews and filming permitted.
Shiranuhi Disaster Prevention Centre（不知火防災拠点センター）
不知火防災拠点センター
しらぬひぼうさいきょてんせんたー / shiranuhibousaikyotensentaa
熊本県宇城市不知火町高良2273-1
Open
At 2273-1 Kora, Shiranuhi-cho. Interviews and filming permitted.
Matsubase East Disaster Prevention Centre（松橋東防災拠点センター）
松橋東防災拠点センター
まつばせひがしぼうさいきょてんせんたー / matsubasehigashibousaikyotensentaa
熊本県宇城市松橋町豊福1786
Open
At 1786 Toyofuku, Matsubasei-cho. Interviews and filming permitted.
Ogawa Disaster Prevention Centre（小川防災拠点センター）
小川防災拠点センター
おがわぼうさいきょてんせんたー / ogawabousaikyotensentaa
熊本県宇城市小川町江頭100
Open
At 100 Egashira, Ogawa-cho. Interviews and filming permitted.
Shiranuhi Branch Office（不知火支所）
不知火支所
しらぬひししょ / shiranuhishisho
熊本県宇城市不知火町高良2273-1
Open
One of the city office buildings. Interviews and filming only during office hours (8:30–17:15).
Misumi Disaster Prevention Centre（三角防災拠点センター）
三角防災拠点センター
みすみぼうさいきょてんせんたー / misumibousaikyotensentaa
熊本県宇城市三角町波多619-1
Open
Cardboard beds set up as noted in the news release dated 3 August.
Affected districts
- 小川町江頭おがわまちえがしら / ogawamachiegashiraThe district where Ogawa Disaster Prevention Centre is located.
- 不知火町高良しらぬひまちこうら / shiranuhimachikouraThe district where Shiranuhi Disaster Prevention Centre is located.
- 松橋町大野まつばせまちおおの / matsubasemachioonoThe district where Matsubase General Sports and Culture Centre is located.
- 松橋町豊福まつばせまちとよふく / matsubasemachitoyofukuThe district where Matsubase East Disaster Prevention Centre is located.
- 松橋町松橋まつばせまちまつばせ / matsubasemachimatsubaseThe district where Matsubase West Disaster Prevention Centre is located.
あなたの住所にこの漢字がありますか？
Does your address contain these kanji characters?
Matsubase General Sports and Culture Center
（matsubasemachioono（松橋町大野） 85）
(1) 10:00 a.m. to 11:00 a.m.
(2) 2:00 p.m. to 3:00 p.m.
Matsubase West Disaster Prevention Base Center（松橋西防災拠点センター）
（matsubasemachimatsubase（松橋町松橋） 564-2）
Shiranuhi Disaster Prevention Base Center（不知火防災拠点センター）
（shiranuhimachikoura（不知火町高良） 2273-1）
Matsubase East Disaster Prevention Base Center（松橋東防災拠点センター）
（matsubasemachitoyofuku（松橋町豊福） 1786）
Ogawa Disaster Prevention Base Center（小川防災拠点センター）
（ogawamachiegashira（小川町江頭） 100）
（main office, Ogawa Branch, Toyono Branch, Shiranuhi Branch Office（不知火支所）, Misumi Branch）
※ There are no restrictions on target days and times, but interviews and photography are limited to office hours (8:30 a.m. to 5:15 p.m.).
<2 Things to watch out for when interviewing and filming>
When interviewing and filming, follow the next points.
(1) When filming inside shelters and city hall buildings, be careful not to capture the faces of evacuees.
(2) If you interview or film evacuees directly, you must get their consent first. Film only the person who gave consent.
(3) Inside and outside the city hall and shelters, please wear an armband（腕章） to show you are a news media worker.
(4) There are no limits on the location of interviews and photography outside each building, but restrictions may be added later depending on the situation.
(5) When filming city hall, make sure computer screens and other work information do not appear in the shot.
<3 How to apply for interviews and photography>
When doing interviews and photography inside shelters and city hall buildings, apply in advance using the next form.
Application form: https://logoform.jp/form/432130/1726244
※ When interviewing and filming inside and outside target facility "6 Uki City Hall Main Office", you must create a separate "Building Facility Use Permission Application (for interior and exterior filming)" and attach it to the application form.
⇒Creating and attaching a "Building Facility Use Permission Application (for interior and exterior filming)" is not needed.
01 News release (On-site interviews concerning the 2026 Kumamoto earthquake: 1 August 2026) (PDF 308KB)
https://www.city.uki.kumamoto.jp/resource.php?e=ddb7ea5cb6db9243c8e6b89c28b0f5b3420da68d63a175ce6797f840f646fcf7c187dd8abc634cf0ff2c8785f01bdb3e
02 News release (Air conditioning to be installed in the dojo at Matsubase Junior High School: 3 August 2026) (PDF 263KB)
https://www.city.uki.kumamoto.jp/resource.php?e=f311934fbe4c8102e574cf0e063f93985ae6b8e746fa82f5e3399e6e37320b15db5f7ad74f45735d1327bfb3137d14ae
03 News release (Cardboard beds to be set up at Ogawa Junior High School and Misumi Disaster Prevention Centre（三角防災拠点センター）: 3 August 2026) (PDF 271KB)
https://www.city.uki.kumamoto.jp/resource.php?e=1d79a9eee1031f4604ab2294729f2461e2cf72b105121cfa366baf1c3c21a4338c9277bbd87af177d1c2f9f081b341ff
Rules for interviews and filming
We thank you for your efforts in providing swift and accurate information to residents of the affected areas and to people throughout the prefecture and beyond who have connections to Uki City, despite the impact of the Kumamoto earthquake of 28 July 2026, which has caused power cuts, water shortages, and other difficulties affecting residents' living conditions and communication. We sincerely appreciate your work.
Regarding interviews and filming related to the Kumamoto earthquake of 28 July 2026, we ask for your cooperation with the following matters. Our priority is the smooth handling of disaster response work, the protection of evacuees' privacy, and their physical and mental health. These rules apply to interviews and filming inside shelters and city office buildings.
The following matters will apply from 2 August 2026 (Sunday).
This content may change in the future.
<1 Permitted locations and times for interviews and filming>
Interviews and filming inside shelters and city office buildings are limited to the following facilities, days, and times.
Interviews and filming inside other buildings are not permitted. Thank you for your understanding.
(Added note: 3 August (Monday))
On 4 August (Tuesday) only, interviews and filming are permitted at the 11 shelters open across the city. However, the rules for 'permitted times and application methods' continue to apply.
04 News release (One week since the Kumamoto earthquake of 2026: 3 August 2026) (PDF 264KB)
https://www.city.uki.kumamoto.jp/resource.php?e=47f88b653c8282ff4e755b97eab14a07486b5d3f5594b37e551d7a8daaf856bedebab382912a44e233560d46f130c342
Date 2026-08-06 · Last confirmed 2026-08-07 12:30 JST · Source URL https://www.city.uki.kumamoto.jp/toppage/important/2608181
Citizen Services window reopens temporarily from August 4
The citizen services window at Uki City Hall main office（宇城市役所本庁） in Matsuhashi town, closed after the 2024 Kumamoto earthquake, reopens temporarily from Tuesday, August 4, 2024. Hours are 9 am to 3 pm (closed weekends and holidays). Staff are reduced, so long waits are expected. Services include address changes, birth and death reports, certificates, passports, and My Number Card procedures.
What to doIf it is not urgent, please come another day. If you have urgent business, go to the citizen services window at Uki City Hall main office（宇城市役所本庁） in Matsuhashi town (front entrance only) between 9 am and 3 pm on weekdays.
Uki City Hall main office, Matsuhashi town
宇城市役所本庁（松橋町）
Open
Citizen services window only. Front entrance only. Hours: 9 am to 3 pm (closed weekends and holidays). Staff are reduced, so long waits are expected.
For those using the Citizen Services window
We are giving priority to damage to the building and disaster response, so we are reducing the number of available windows, reception hours, and staff. You may have to wait a long time.
If it is not urgent, please visit on another day.
Window: Citizen Services window at Uki City Hall Main Office (Matsushashi Town)（宇城市役所本庁（松橋町）） only
You can enter and leave only at the front entrance.
Here are the main services we can help with:
Address changes (moving in, moving, moving out, etc.)
Family records filing (birth, marriage, etc.)
Certificate issue (resident card, seal registration certificate, family record certificate, tax-related certificate)
Passport application and collection
My Number Card services (issue application, card face change, renewal, etc.)
Temporary car operation permit application
For more information, contact:
Citizen Services: 0964-32-1446
Tax Services, Resident Tax Division: 0964-32-1402
Tax Services, Property Tax Division: 0964-32-1487
The citizen services window, closed after the 2024 Kumamoto earthquake, reopens temporarily from Tuesday, August 4, 2024.
● From Tuesday, August 4, 2024 for some weeks
【Hours】 9 am to 3 pm (closed weekends and holidays)
Date 2026-08-05 · Last confirmed 2026-08-07 12:35 JST · Source URL https://www.city.uki.kumamoto.jp/kurashi/sumai/juminhyo/2609997
Support
We are giving blue sheets to homes with roof damage
We are giving blue sheets to homes where roof tiles and other parts were damaged in the 2024 Kumamoto earthquake. We give them to stop more damage. We give them through the neighbourhood leader. Each home can get up to 2 sheets. If you want one, you must call your neighbourhood leader.
What to doIf you need a blue sheet, call your neighbourhood leader first.
We distribute blue tarps through ward leaders to homes where the earthquake damaged roof tiles. The tarps are emergency supplies to prevent water leaks and falling tiles.
Households whose roof tiles were damaged in the 2024 Kumamoto earthquake and need a blue tarp to protect the roof.
Up to 2 sheets per household.
① Contact your ward leader if you want a blue tarp.
② Your ward leader counts how many the ward needs and asks the city.
③ When the tarps are ready, your ward leader will give them to you.
Date 2026-08-05 · Last confirmed 2026-08-07 12:35 JST · Source URL https://www.city.uki.kumamoto.jp/toppage/important/2611778
Support
Farm land and farm buildings hit by disaster: report damage and get help
If farm land or farm buildings are damaged by storms or earthquakes, you may be able to get money from the country or the city. To get help, you must call the Agriculture and Forestry Department or your local branch office within 2 weeks of the disaster. Help is for rice fields, crop fields (not abandoned land), ponds, water gates, water channels, and farm roads (2 or more users).
What to doIf your farm land or farm buildings are damaged, call the Agriculture and Forestry Department or your local branch office within 2 weeks of the disaster.
Agriculture and Forestry Department（農林水産課）
農林水産課
Status unknown
Phone: 0964-32-1111
Mitsushio Branch Economy and Construction Section（三角支所経済建設課）
三角支所経済建設課
Status unknown
Phone: 0964-53-1111
Ogawa Branch Economy and Construction Section（小川支所経済建設課）
小川支所経済建設課
Status unknown
Phone: 0964-43-1111
Toyono Branch General Window Section（豊野支所総合窓口課）
豊野支所総合窓口課
Status unknown
Phone: 0964-45-2111
If farmland or farm buildings are damaged by heavy rain, earthquakes, or other natural disasters, you may be able to use national and city aid to rebuild. Contact Agriculture, Forestry and Fisheries Division（農林水産課） or your local branch office within two weeks of the disaster.
Farmland — rice fields and fields (abandoned farmland is not eligible).
Farm buildings — mainly irrigation ponds, water intake structures, water channels, and farm roads (two or more properties benefit).
Agriculture, Forestry and Fisheries Division（農林水産課） 0964-32-1111
Misumi Branch Economic and Construction Division（三角支所経済建設課） 0964-53-1111
Ogawa Branch Economic and Construction Division（小川支所経済建設課） 0964-43-1111
Toyono Branch General Reception Division（豊野支所総合窓口課） 0964-45-2111
Date 2026-08-05 · Last confirmed 2026-08-07 12:35 JST · Source URL https://www.city.uki.kumamoto.jp/jigyosha/sangyo/nogyo/2516592
Evacuation
Hotels and inns available for people who need extra help to evacuate
People staying long-term in evacuation shelters can move to hotels and inns arranged by the national government and Kumamoto Prefecture. The accommodation cost is covered by public funds, but you must pay for meals, accommodation tax, and hot spring tax yourself. To apply, fill in the application form or submit a "Accommodation Request Form" to the city Social Welfare Department (main building, 1st floor, window 2-2) or to staff at each evacuation shelter.
What to doFill in the application form and submit it, or submit the "Accommodation Request Form" to the city Social Welfare Department (main building, 1st floor, window 2-2) or to staff at each evacuation shelter.
Ogawa Disaster Prevention Base Center (おがわぼうさいきょてんせんたー)
小川防災拠点センター
おがわぼうさいきょてんせんたー / ogawabousaikyotensentaa
熊本県宇城市小川町江頭100
Status unknown
Please check with the city office before you go.
Information available about shower facilities.
Make your reservation — When you get a call from the city about which accommodation they have arranged, call the hotel or inn right away to book your stay.
When your reservation is finished, tell the city your dates and the names of everyone staying.
If you cannot make a reservation, the city will arrange again. Please call the city.
Things to know when you use this service
We are providing hotel and inn rooms for people who have lost their homes and want to move out of shelters.
As shelter living continues, we offer "accommodation at hotels and inns" to help ease the strain on your body and mind and give you peace of mind.
Shelter guidance leaflet (PDF 643KB)
https://www.city.uki.kumamoto.jp/resource.php?e=30f919ff37308f5b929790ac028d112b1cec249e05edfdc54d0cfab686d9e3ad13e10f607c15b8189e1a72afed88fddc
People affected by the disaster who want to stay at a hotel or inn
Hotels and inns secured by the national government and Kumamoto Prefecture
The accommodation fee is covered by public funds in principle. You pay for meals, accommodation tax, hot spring tax, and other costs yourself.
Fill in the application form below with the required information and apply.
If it is hard to use the online form, you can apply as follows.
Submit a "Lodging Request Form" to City Welfare Division（1st floor, window 2-2 of main office）（市社会福祉課（本庁社会福祉課地域福祉係 1階2-2窓口）） or a staff member at your shelter. (The city will arrange the accommodation with the facility.)
The accommodation will be available until the shelter closes, for as long as each hotel can accept people. You may be moved to a different hotel depending on the situation, so please understand this in advance.
We may change how we run this service based on talks with other organizations in the future.
1. This is not a full hotel service. For example, you may need to change sheets yourself after a set time, and you must usually buy your own food.
2. You pay for travel around the hotel or inn yourself.
3. When you stay at a hotel or inn, please bring a mobile phone, radio, or other device you can use to get information. Please also check the city website often for help and support news.
4. If your application has false information or we think your application is not right in other ways, we will take steps to ask for all the money back.
0964-32-1111
tel:0964-32-1111
Date 2026-08-05 · Last confirmed 2026-08-07 12:35 JST · Source URL https://www.city.uki.kumamoto.jp/kurashi/sumai/sonota_sumai/2609591
UrgentEvacuation
Shelters are open (updated 1 August 2026)
Following the earthquake that occurred at 16:27, shelters have opened at several locations in the city. Ogawa Middle School gymnasium has been newly added. The former Toyono Elementary School gymnasium closed at 08:30 on 31 July.
What to doKeep yourself safe. Go to the nearest shelter.
Misumi Disaster Prevention Base Center（三角防災拠点センター）
三角防災拠点センター
みすみぼうさいきょてんせんたー / misumibousaikyotensentaa
熊本県宇城市三角町波多619-1
Open
Shiranuhi Disaster Prevention Base Center（不知火防災拠点センター）
不知火防災拠点センター
しらぬひぼうさいきょてんせんたー / shiranuhibousaikyotensentaa
熊本県宇城市不知火町高良2273-1
Open
Matsubashi East Disaster Prevention Base Center（松橋東防災拠点センター）
松橋東防災拠点センター
まつばせひがしぼうさいきょてんせんたー / matsubasehigashibousaikyotensentaa
熊本県宇城市松橋町豊福1786
Open
Matsubashi West Disaster Prevention Base Center（松橋西防災拠点センター）
松橋西防災拠点センター
まつばせにしぼうさいきょてんせんたー / matsubasenishibousaikyotensentaa
熊本県宇城市松橋町松橋564-2
Open
Martial Arts Hall（武道館）
武道館
ぶどうかん / budoukan
熊本県宇城市不知火町高良2273-1
Open
Matsubashi Middle School（松橋中学校） Martial Arts Hall
Ogawa Disaster Prevention Base Center（小川防災拠点センター）
小川防災拠点センター
おがわぼうさいきょてんせんたー / ogawabousaikyotensentaa
熊本県宇城市小川町江頭100
Open
Toyono Disaster Prevention Base Center（豊野防災拠点センター）
豊野防災拠点センター
とよのぼうさいきょてんせんたー / toyonobousaikyotensentaa
熊本県宇城市豊野町糸石3140-3
Open
Toyono Disaster Prevention Base Center parking lot（豊野防災拠点センター駐車場）
豊野防災拠点センター駐車場
Open
Shelter for sleeping in cars
Former Toyono Elementary School gymnasium（旧豊野小学校体育館）
旧豊野小学校体育館
Closed
Closed at 08:30 on 31 July
Following the earthquake that occurred at 16:27, we are informing you that we have newly opened the evacuation shelters listed below.
Evacuation shelter locations
Misumi Disaster Prevention Base Center（三角防災拠点センター）
https://www.city.uki.kumamoto.jp/gyousei/shisetsu/bosaishisetsu/2025001
Shiranui Disaster Prevention Base Center（不知火防災拠点センター）
https://www.city.uki.kumamoto.jp/gyousei/shisetsu/bosaishisetsu/2025018
Shiranuhi Elementary School, 2nd floor meeting space
Matsubashi East Disaster Prevention Base Center（松橋東防災拠点センター）
https://www.city.uki.kumamoto.jp/gyousei/shisetsu/bosaishisetsu/2025247
Matsubashi West Disaster Prevention Base Center（松橋西防災拠点センター）
https://www.city.uki.kumamoto.jp/gyousei/shisetsu/shogaigakushushisetu/2025230
Wing Matsubashi（ウイングまつばせ）
Matsubashi Junior High School Martial Arts Hall（武道館）
Ogawa Disaster Prevention Base Center（小川防災拠点センター）
https://www.city.uki.kumamoto.jp/gyousei/shisetsu/bosaishisetsu/2163673
Onobe Elementary School Gymnasium
Toyono Disaster Prevention Base Center（豊野防災拠点センター）
https://www.city.uki.kumamoto.jp/gyousei/shisetsu/shogaigakushushisetu/2024998
Newly added evacuation shelter
Ogawa Junior High School Gymnasium
Shelter locations map
https://maps.app.goo.gl/VqUqR4etmPXCp4bX6
Closed evacuation shelter
Old Toyono Elementary School Gymnasium（旧豊野小学校体育館） (closed at 8:30 a.m. on 31 July)
Car shelter for evacuation
Toyono Disaster Prevention Base Center Parking Area（豊野防災拠点センター駐車場）
Protect yourself and evacuate.
Date 2026-08-05 · Last confirmed 2026-08-07 12:35 JST · Source URL https://www.city.uki.kumamoto.jp/toppage/important/2609102
Support
Fee waiver for various certificates for people affected by the 2024 Kumamoto earthquake
People affected by the 2024 Kumamoto earthquake can get their fees waived for certificates such as: seal registration certificates, resident records, family register attachments, income certificates, fixed asset certificates, and tax certificates. The waiver period is from 28 July 2024 onwards, for the time being. Convenience stores and kiosk machines do not qualify — only counter service at municipal offices.
What to doVisit the counter at: Main Office Citizen Affairs Division (Window 4), branch offices' General Counter Division, or Main Office Tax Division (Window 5). Bring your ID document and either your disaster certificate, a copy of it, or a photo of the damaged building.
Main Office Citizen Affairs Division (Window 4)
本庁市民課（４番窓口）
Open
As of 4 August 2024, only the main office has a temporary counter open. Handles fee-waived counter service.
Branch offices' General Counter Division
各支所総合窓口課
Status unknown
As of 4 August 2024, temporary counters are open at the main office only.
Main Office Tax Division (Window 5)
本庁税務課（５番窓口）
Open
As of 4 August 2024, only the main office has a temporary counter open. Handles fee-waived counter service.
For people affected by the 2024 Kumamoto earthquake, we are waiving the fees for various certificates.
Note: Certificates obtained at convenience stores or kiosk machines inside the municipal office building do not qualify for the waiver. (Counter service only.)
Types of certificates with waived fees
Seal registration certificate
Resident record certificate
Seal registration card issue
Family register attachment
Income certificate and income tax certificate
Fixed asset certificates (assessment certificate, tax payment certificate, property register, asset certificate)
Other tax certificates (business certificate, location certificate, reference materials, etc.)
Disaster certificate or damage certificate (copies accepted)
If you applied for a disaster certificate but have not yet received it, you can show a photo of the damaged building or structures instead (phone photos are OK).
Note: Disaster report certificates do not qualify for the waiver. Please be careful.
2. ID document and other documents normally needed for certificate issue
From 28 July 2024 onwards, for the time being
Main Office Citizen Affairs Division (Window 4)（本庁市民課（４番窓口））, Branch offices' General Counter Division（各支所総合窓口課）, Main Office Tax Division (Window 5)（本庁税務課（５番窓口））
As of 4 August 2024, only the main office has a temporary counter open.
Citizen Affairs Division Window Service Section 0964-32-1446 (direct)
Tax Division Resident Tax Section 0964-32-1402 (direct)
Tax Division Asset Tax Section 0964-32-1487 (direct)
Date 2026-08-05 · Last confirmed 2026-08-07 12:35 JST · Source URL https://www.city.uki.kumamoto.jp/kurashi/sonota_kurashi/2611655
Daily life
Shower facility next to Ogawa disaster prevention centre for evacuees first
A Self-Defence Force shower facility has been set up next to Ogawa disaster prevention centre（小川防災拠点センター）. Evacuees from the three designated shelters in Ogawa district (Ogawa disaster prevention centre（小川防災拠点センター）, Ogawa junior high school（小川中学校）, and Onobe-ta elementary school（小野部田小学校）) have priority. Other people can use it only if there are free slots. The limit is 450 people a day, and you may wait a long time.
What to doIf you are not an evacuee and want to use the shower, check the desk next to the shower facility.
Ogawa disaster prevention centre
小川防災拠点センター
おがわぼうさいきょてんせんたー / ogawabousaikyotensentaa
熊本県宇城市小川町江頭100
Open
Self-Defence Force shower facility next to it. Evacuees have priority. Limit 450 people a day. Other people can use it only if there are free slots.
The Self-Defense Force shower machine that is now set up next to Ogawa Disaster Prevention Base Center（小川防災拠点センター） is available with priority for evacuees from the three designated shelters in Ogawa district (Ogawa Disaster Prevention Base Center（小川防災拠点センター）, Ogawa Junior High School, Onobe-da Elementary School).
Non-evacuees can register at the side of the shower machine, but only if there are empty slots.
However, the number of available slots is limited (maximum 450 people), so we may not be able to meet your request.
You may have to wait a long time before your shower time. We ask for your understanding.
We are very sorry for the trouble this causes those affected by the disaster. We ask for your understanding and cooperation. Thank you.
Date 2026-08-05 · Last confirmed 2026-08-07 12:35 JST · Source URL https://www.city.uki.kumamoto.jp/toppage/important/2613543
Support
Child support payments — current status form submission paused due to earthquake
The Kumamoto earthquake has stopped the child support allowance current status form process that was scheduled for August 3–31, 2024. The office window is closed. The city will announce on its website when the office reopens.
What to doCheck the city website for news of the office reopening. Submit your current status form after the office opens.
We apologize: child support allowance current status form submission paused due to earthquake
We are announcing the current status form for 2024 child support allowance (dates: August 3–31). Our office window is closed because of the Kumamoto earthquake.
We are very sorry for the trouble this causes residents.
When the office reopens, please come and submit your form.
When we know when we will reopen, we will tell you on the website.
Uki City（宇城市） Welfare Department（福祉部） Children's Future Division（子ども未来課） Benefit Support Section（給付支援係）
0964-32-1404
tel:0964-32-1404
Date 2026-08-05 · Last confirmed 2026-08-07 12:35 JST · Source URL https://www.city.uki.kumamoto.jp/kosodate/hitorioya/2613550
Support
We are accepting donations and support contributions for the 2024 Kumamoto earthquake
Uki City is accepting donations, contributions, and hometown tax gifts for the 2024 Kumamoto earthquake. Donations will be distributed to people affected by the earthquake. Contributions and hometown tax gifts will be used to help those affected and to rebuild. We will accept these from August 5 to October 30, 2024.
What to doFor donations: send money to a special account (we recommend filling in an application form). For contributions: send an application form to the Finance Section（財政課）at the counter or by mail. For hometown tax gifts: use the city's special website.
Ogawa emergency support centre（小川防災拠点センター）
小川防災拠点センター
おがわぼうさいきょてんせんたー / ogawabousaikyotensentaa
熊本県宇城市小川町江頭100
Status unknown
Please check with the city office before you go.
Information about shower facilities is available.
Affected districts
- 松橋町大野まつばせまちおおの / matsubasemachioonoMailing address for contributions: 85 Ono, Matsushiro Town（松橋町大野）, Uki City, Kumamoto, Finance Section（財政課）
あなたの住所にこの漢字がありますか？
Does your address contain these kanji characters?
Uki City is accepting donations, contributions, and local tax payments for the 2024 Kumamoto earthquake.
We ask for your kind support.
Donations will be divided among people affected in Uki City based on how badly they were affected, to help with their living and rebuilding.
From August 5 to October 30, 2024 (planned)
Use the QR code below to fill in the form, or send the application form (Excel 14KB) by email or fax, then transfer the money to the account below.
Application form (external link)
https://logoform.jp/form/432130/1728363
If you do not send an application form, we will treat it as anonymous, and we cannot give you a receipt.
(Note) You may have to pay the bank transfer fee.
[Special account for donations]
Bank: Kumamoto Uki Agricultural Cooperative (Main office, Ordinary account 0002687)
Account name: Uki City 2024 Kumamoto Earthquake Donation Fund, Mayor Naohiro Suematsu
(Uki City 2024 Kumamoto Earthquake Donation Fund, Mayor Suenatsu Naohiro)
Excel file: Application form (Excel 14KB)
PDF: Application form (PDF 46KB)
Send by email or fax (0964-27-4124).
Donations can receive a donation tax deduction under the Income Tax Law and Local Tax Law, and be treated as a business loss under the Corporate Tax Law.
You can use your bank transfer receipt or the receipt from the city instead of other proof of donation for tax purposes.
For more information, see here ➡ National Tax Agency website (external link)
3 Department in charge (questions)
Welfare Department, Social Welfare Division, Community Welfare Section
Phone: 0964-32-1387, Fax: 0964-27-4124
This will be used for emergency support and disaster recovery programs by Uki City.
Submit the contribution application form (Word 37KB) to the place below.
Main office (2nd floor, window 21, Finance Department）（本庁（2階・21番窓口・財政課））
Kumamoto Prefecture, Uki City, matsubasemachioono（松橋町大野）, 85
Finance Department, Donations staff
When your contribution is accepted, we will send you a "Contribution acceptance notice" by mail.
The invoice will be sent with the "Contribution acceptance notice".
[Banks that accept Uki City payments]
Kumamoto Uki Agricultural Cooperative, Higo Bank, Kyushu Labour Credit Union, Kumamoto Credit Union
Kumamoto First Credit Union, Kumamoto Bank, Yatsushiro Area Agricultural Cooperative, Uki City Hall (Main office Accounting Department)
We will tell you the payment details when we send the "Contribution acceptance notice".
Department in charge (questions)
General Affairs Department, Finance Division, Finance Section
This will be used for Uki City's disaster recovery and rebuilding programs.
More details: Uki City Local Tax Payment
Planning and Promotion Department, Planning Division, Local Creation Section
Phone: 0964-32-1803, Fax: 0964-32-2222
Date 2026-08-05 · Last confirmed 2026-08-07 12:31 JST · Source URL https://www.city.uki.kumamoto.jp/toppage/important/2610597
City office counter services closed (Shiranuhi branch office moves to Shiranuhi disaster prevention centre; citizen services window reopens August 4)
Following today's earthquake, city office counter services will close from July 29, 2026 for the time being. Shiranuhi branch office（不知火支所） is damaged, so its functions move to Shiranuhi disaster prevention centre（不知火防災拠点センター）. The citizen services window, which was closed, will reopen on Tuesday August 4, 2026. It will handle address changes, family registration applications, certificates, passports, and My Number Card procedures.
What to doIf you need to use the counter, go to Shiranuhi disaster prevention centre（不知火防災拠点センター）, where Shiranuhi branch office functions have moved, or wait for the citizen services window to reopen from August 4.
Shiranuhi branch office（不知火支所）
不知火支所
しらぬひししょ / shiranuhishisho
熊本県宇城市不知火町高良2273-1
Closed
The building is damaged by earthquake. Its functions have moved to Shiranuhi disaster prevention centre（不知火防災拠点センター）.
Shiranuhi disaster prevention centre（不知火防災拠点センター）
不知火防災拠点センター
しらぬひぼうさいきょてんせんたー / shiranuhibousaikyotensentaa
熊本県宇城市不知火町高良2273-1
Open
Now handles Shiranuhi branch office（不知火支所） functions.
Rapport（ラポート）
ラポート
らぽーと / rapooto
熊本県宇城市小川町江頭80
Open
Now handles Ogawa branch office functions.
An earthquake occurred at around 4:27 PM today. To prioritize building safety checks and disaster response, counter services at city offices will be closed from July 29, 2026 (Reiwa 8) for the time being.
Facilities with closed counters:
Shiranui Branch Office（不知火支所）
Note: The Shiranui Branch Office（不知火支所）and Ogawa Branch Office（小川支所）buildings were damaged by the earthquake. Their branch office services will move to the following facilities.
● Shiranui Branch Office（不知火支所）→ Shiranui Disaster Prevention Base Center（不知火防災拠点センター）
The latest updates will be posted on the city's official website and other channels as soon as they are available.
We know this causes trouble. Thank you for your understanding.
The Citizen Services window, closed until now, reopens from August 4, 2026 (Tuesday) for temporary service.
Main services we can help with are listed below.
Address changes (moving in, changing address, moving out, etc.)
Family register submissions (birth, marriage, etc.)
Certificates (residence certificate, seal registration certificate, family register certificate, tax certificates)
Passport application and collection
My Number Card procedures (issue application, card face change, renewal, etc.)
Temporary vehicle operation permit application
Temporary opening of the Citizen Services window following the 2026 Kumamoto Earthquake
https://www.city.uki.kumamoto.jp/kurashi/sumai/2609997
● Ogawa branch office → Ogawa Culture Centre Rapport（ラポート）
Date 2026-08-05 · Last confirmed 2026-08-07 12:31 JST · Source URL https://www.city.uki.kumamoto.jp/toppage/kinkyu/2606668
Support
Take photos of damaged crops, farm buildings, and machines before you clean up
If a weather disaster damages your crops, farm buildings, or machines, you need photos to get help. Take photos before you clean up or remove anything. If you clean up without taking photos, it will be hard to check the damage, and you may not get help.
What to doTake photos of each crop, building, and machine before you clean up. Photograph the whole area, the damaged parts, and model numbers.
First, take photos that clearly show the damage.
If a weather disaster has damaged your crops, farm buildings, or machines, a support programme may be activated. Please take photos that show the situation exactly as it is after the disaster.
In recent years, typhoons and heavy rain have damaged farm buildings and machines almost every year.
If damage occurs and you clean up or remove things without taking photos first, it becomes hard to confirm the damage. You may then not be able to receive the support you need.
Therefore, if damage occurs, please take photos that clearly show the damage — whether or not a support programme is activated. The key points to capture when taking photos are listed below.
Record the name of each individual crop, building, or machine you photograph.
A wide shot of the whole damaged field — record the affected area.
Close-up shots of the damaged parts (showing the condition of the damage).
A wide shot of the whole damaged building — photograph from 4 directions (front, back, left side, right side).
Close-up shots of the damaged parts. (If photos alone do not make the damage clear, leave a handwritten note explaining the situation.)
Photos showing the building was used for farming. (For farm storage buildings, photos showing farm materials inside are preferred. If a car is parked inside, or many household items are visible, the space used for non-farming purposes — such as a regular garage or household storage — will be excluded from the area eligible for support.)
A wide shot of the whole damaged machine.
Close-up shots of the damaged parts (showing the condition of the damage).
A photo of the model number plate or anything else that shows the machine's specifications and capacity.
Photos showing any attachments or additional equipment fitted to the machine.
Date 2026-08-05 · Last confirmed 2026-08-07 12:30 JST · Source URL https://www.city.uki.kumamoto.jp/jigyosha/sangyo/nogyo/nogyozenpan/2025087
Support
You can apply for a passport fee reduction from the 2024 Kumamoto earthquake.
If you have a residence record in a municipality where disaster relief laws apply, and your home was completely destroyed, half destroyed, or flooded above floor level, your passport fee will be reduced. You can apply from July 28, 2024 to July 27, 2025. You can apply only once per disaster.
What to doWhen you apply for a passport, bring the original disaster certificate and residence record to your city or town passport office. Apply for the fee reduction at the same time as your passport application. Online applications are not eligible.
Passport fees for the 2024 Kumamoto earthquake
If you suffered damage from a disaster where the Disaster Relief Act or Disaster Victim Support Act (called the "Disaster Relief Act etc.") applies, you may have your passport fee waived or reduced if you meet the requirements.
When you apply for a passport, tell the municipal passport office. Note: online applications are not eligible for the reduction.
For more information, check the websites below.
Kumamoto Prefecture website (external link)
https://www.pref.kumamoto.jp/soshiki/70/274903.html
Ministry of Foreign Affairs website (external link)
https://www.mofa.go.jp/mofaj/toko/passport/page23_004297.html
Who can apply (people who meet both conditions 1 and 2 below)
Your home was completely or partially destroyed, or flooded above floor level.
You have a residence record in a city or town where the Disaster Relief Act etc. applies, or you had a residence record in the disaster area when the disaster happened.
Documents you need to apply
Original disaster certificate for your home (issued for each household)
Residence record or family register note (a document that proves where you lived when the disaster happened)
All other documents normally needed for a passport application
Please submit a residence record that says "Individual Number (My Number) not recorded".
From 28 July 2024 (the date the Disaster Relief Act was applied) to 27 July 2025
You can only apply by paper form at the office. Online applications are not allowed.
You must apply for the reduction at the same time as you apply for the passport. You cannot apply for the reduction after you apply for a normal passport. (We do not give money back.)
Applications made before the Disaster Relief Act etc. was applied are not eligible.
The fee reduction is a full waiver. You can apply for the reduction once per disaster.
Date 2026-08-05 · Last confirmed 2026-08-07 12:30 JST · Source URL https://www.city.uki.kumamoto.jp/kurashi/sumai/2611693
We are checking buildings for earthquake damage (areas with heavy damage like along the Hinagu Fault)
Uki City is checking buildings for earthquake damage in areas with especially heavy damage, like along the Hinagu Fault, for about two weeks from July 29, 2026. This is to stop further danger from the earthquake. The result is shown on the building with a red, yellow, or green sticker. After checking, we will do a damage survey for a disaster certificate.
What to doWhen an inspector visits, please check their ID card and help. Do not go near buildings that might fall down. Always put people's safety first.
Affected districts
- 日奈久断層沿いなど建物被害が特に大きいエリアNot all of Uki City. Only areas where homes are close together.
あなたの住所にこの漢字がありますか？
Does your address contain these kanji characters?
We are checking buildings for earthquake damage.
What is a building safety check?
Buildings hit by earthquake can fall or lose parts like outer walls in aftershocks. This causes danger to people. A safety check stops this kind of second damage. It is a quick check done right after earthquake.
Building safety checks in Uki City（宇城市）
We need to do checks fast, so we follow these rules:
Areas checked: Not all of Uki City — only 日奈久断層沿いなど建物被害が特に大きいエリア where homes are close together
When: From July 29, 2025 (Wednesday) for about 2 weeks
Checkers are approved by the governor. They look at the outside of buildings to check the structure and things that might fall down.
Note: Checkers work in pairs of 2 and carry ID cards. If you see something wrong, ask to see their ID.
Results are shown on stickers on buildings: red (danger), yellow (caution), green (checked). Everyone — people who live there and people walking by — can see if a building is risky.
For your safety, please understand and help.
Do not go near buildings that might fall. People first.
These checks are quick and happen right after earthquake to stop second damage.
After some time, damage surveys for disaster certificates will start instead.
Date 2026-08-05 · Last confirmed 2026-08-07 12:30 JST · Source URL https://www.city.uki.kumamoto.jp/kurashi/sumai/2607344
Support
If you hired a contractor to install blue sheets: we are preparing an emergency repair program
We are preparing to use an emergency repair program for people who hired contractors to do emergency repairs like blue sheet installation. You can use this program, so you are asked to wait before paying the contractor now. When the program details are decided, we will tell you on the website.
What to doTell the contractor that we are preparing to use the emergency repair program. Wait to pay them. You must take and save photos before and after the repairs.
Ogawa disaster prevention hub center
小川防災拠点センター
おがわぼうさいきょてんせんたー / ogawabousaikyotensentaa
熊本県宇城市小川町江頭100
Status unknown
Please check with the city office before you go.
Information available about shower facilities.
We are preparing to use the emergency repair program. Please tell the contractor you hired, and do not pay them yet. Wait for our announcement.
To use the program, we will need photos from before and after the repair. Please take and save these photos.
The program covers homes where you were living at the time of the disaster.
When the program rules are decided, we will announce them on the website.
0964-32-1111
tel:0964-32-1111
Date 2026-08-05 · Last confirmed 2026-08-07 12:30 JST · Source URL https://www.city.uki.kumamoto.jp/kurashi/sumai/2612294
Support
2024 Kumamoto Earthquake: Safety Net Guarantee No. 4 applications now open
We are accepting applications for Safety Net Guarantee No. 4 from small and medium businesses in Uki City（宇城市） whose sales have fallen due to the 2024 Kumamoto Earthquake. If approved, you can use 100% credit guarantee from the credit guarantee association in a separate limit from general guarantees. The application deadline is Wednesday, November 4, 2024.
What to doBring the required documents and go directly to the window at the Commerce, Industry and Tourism Division of Uki City Hall（宇城市役所商工観光課(本庁)） (Reception hours: 8:30 AM to 5:15 PM).
Commerce, Industry and Tourism Division of Uki City Hall（本庁）
宇城市役所商工観光課(本庁)
Open
Reception hours: 8:30 AM to 5:15 PM. Counter reception only.
Affected districts
- 宇城市Designated area for Safety Net Guarantee No. 4. Target: small and medium businesses operating in the city.
あなたの住所にこの漢字がありますか？
Does your address contain these kanji characters?
About Safety Net Guarantee No. 4
This is support for small and medium businesses whose sales have fallen due to sudden disasters (natural disasters, etc.), based on Article 2, Section 5, Item 4 of the Small and Medium Enterprise Credit Insurance Law. If approved, you can use credit guarantee association guarantee (100% guarantee ratio) in a separate limit from general guarantees.
Due to the 2024 Kumamoto Earthquake, 宇城市 has been designated as a designated area for Safety Net Guarantee No. 4.
Until Wednesday, November 4, 2024
It takes several days from application to receiving the approval letter. Please apply with time to spare.
You must be a small or medium business operating in a designated area and meet one of the following criteria:
Your sales in the most recent one month after the disaster have fallen 20% or more compared to the same month last year, AND your sales in the three months including the most recent month and the following two months are expected to fall 20% or more compared to the same period last year.
For new business owners or similar who had sales because they were operating before the disaster: sales in the most recent one month have fallen 20% or more compared to the monthly average for the three months immediately before the disaster, AND sales in the three months including the most recent month and the following two months are expected to fall 20% or more compared to the three months immediately before the disaster.
For new business owners or similar who had no sales because they were not operating before the disaster: sales in the most recent one month have fallen 20% or more compared to the monthly average for the three months after the disaster, AND sales in the three months including the most recent month and the following two months are expected to fall 20% or more compared to the three months after the disaster.
Safety Net Guarantee approval applications are generally submitted on your behalf by a financial institution.
Bring the required documents and come to Commerce, Industry and Tourism Division of Uki City Hall（本庁）（宇城市役所商工観光課(本庁)）.
Reception hours: 8:30 AM to 5:15 PM
Applications for approval letters are counter reception only.
Application form for approval (1 copy), monthly sales table and trial balance [see format below]
Documents showing that you are doing business in 宇城市 (for companies: copy of certification of registered matters; for self-employed: copy of final tax return, etc.)
Copy of most recent financial report (for self-employed: copy of most recent final tax return)
Letter of authorization (PDF 43KB) (if applying on behalf of someone other than yourself or your company)
We may ask for other documents as needed.
Table: Safety Net No. 4 form list
Form 4-① (Word 57KB)
https://www.city.uki.kumamoto.jp/resource.php?e=5654797a087b8658a24e6328459898d58db17ca6dc4f24852243108944e5deda65b28385d98239ffc78ab3334deb5651
Form 4-① (PDF 151KB)
https://www.city.uki.kumamoto.jp/resource.php?e=5654797a087b8658a24e6328459898d58db17ca6dc4f24852243108944e5deda65b28385d98239ffc78ab3334deb5651
[For Form 4-①] Monthly sales table, trial balance (Word 17KB)
https://www.city.uki.kumamoto.jp/resource.php?e=853c09c6c3679d356e4397f7f6fe9226956654cd8c6c098d9b669b332caa21e0c7d377e9fbe49fc8678527843e373c33
[For Form 4-①] Monthly sales table, trial balance (PDF 247KB)
https://www.city.uki.kumamoto.jp/resource.php?e=853c09c6c3679d356e4397f7f6fe9226956654cd8c6c098d9b669b332caa21e0c7d377e9fbe49fc8678527843e373c33
Forms for new business owners, etc.
Business history less than 1 year 1 month
If there is a period when sales were recorded before the disaster
Form 4-② (Word 57KB)
https://www.city.uki.kumamoto.jp/resource.php?e=ae1294b43a2e0781a346a7a12c9ac6293e81e7242c274a4a497fb039961684fda3363afe8e310c1f51d45daec5e6f0a2
Form 4-② (PDF 169KB)
https://www.city.uki.kumamoto.jp/resource.php?e=ae1294b43a2e0781a346a7a12c9ac6293e81e7242c274a4a497fb039961684fda3363afe8e310c1f51d45daec5e6f0a2
[For Form 4-②] Monthly sales table, trial balance (Word 17KB)
https://www.city.uki.kumamoto.jp/resource.php?e=719e20819037fd16c28b0e32dc079a5ff9d21b3f630cb74188f49637901f507ad8af4bf00fc40c316c55884b07720c74
[For Form 4-②] Monthly sales table, trial balance (PDF 246KB)
https://www.city.uki.kumamoto.jp/resource.php?e=719e20819037fd16c28b0e32dc079a5ff9d21b3f630cb74188f49637901f507ad8af4bf00fc40c316c55884b07720c74
If there is no period when sales were recorded before the disaster
Form 4-③ (Word 57KB)
https://www.city.uki.kumamoto.jp/resource.php?e=568c8e4ccde08e862720ae6ec4d7ac3a3f424a7510d5c2928893b529362ba628fdb684358eecf681dab01a8c651b80da
Form 4-③ (PDF 169KB)
https://www.city.uki.kumamoto.jp/resource.php?e=568c8e4ccde08e862720ae6ec4d7ac3a3f424a7510d5c2928893b529362ba628fdb684358eecf681dab01a8c651b80da
[For Form 4-③] Monthly sales table, trial balance (Word 17KB)
https://www.city.uki.kumamoto.jp/resource.php?e=15911dc1342c0cd649a47d123e40be01d3c560981c30c833e126d45ed2f21a116f51ed8e602b30143156004b7cf89c3d
[For Form 4-③] Monthly sales table, trial balance (PDF 246KB)
https://www.city.uki.kumamoto.jp/resource.php?e=15911dc1342c0cd649a47d123e40be01d3c560981c30c833e126d45ed2f21a116f51ed8e602b30143156004b7cf89c3d
Approval may be refused due to incomplete documents or other conditions.
This approval does not guarantee credit guarantee.
The approval letter is valid for 30 days from the date of issue. You must apply for management-stabilization-related guarantee with a financial institution or credit guarantee association within the validity period of this approval.
Apart from this approval, each financial institution and credit guarantee association conducts financial review. We recommend consulting in advance with each financial institution and Kumamoto Prefecture Credit Guarantee Association（熊本県信用保証協会）.
Date 2026-08-05 · Last confirmed 2026-08-07 12:30 JST · Source URL https://www.city.uki.kumamoto.jp/jigyosha/sangyo/shokogyo/2613116
Baby health checks on July 29 and 31 are cancelled
Because of the Kumamoto earthquake, two health checks planned for this week are cancelled: the 2-year-old dental check and the 3–4 month check. We will tell you about new dates later.
What to doWait for news about new dates. If you worry about your child's health, call the Health Promotion Division.
Because of the Kumamoto earthquake that happened yesterday, we are putting your safety first. The 2-year-old dental check and the 3–4 month check that were planned for this week are cancelled.
We will tell you the new dates later. Please wait a little.
If you are worried about your child's health or anything else, please talk to the Health Promotion Division（健康づくり推進課）.
Date 2026-08-04 · Last confirmed 2026-08-07 12:31 JST · Source URL https://www.city.uki.kumamoto.jp/iryo_fukushi/hoken/shindan/2606972
Schools and public facilities closed after the Kumamoto earthquake on 28 July 2025
After the Kumamoto earthquake on 28 July 2025, the education board has closed schools, disaster centres, lifelong learning facilities, community centres, cultural facilities, and sports facilities across the city. This is to keep people safe and check for damage.
What to doDo not visit these facilities. They are closed for now.
Ogawa Disaster Prevention Centre（小川防災拠点センター）
小川防災拠点センター
おがわぼうさいきょてんせんたー / ogawabousaikyotensentaa
熊本県宇城市小川町江頭100
Closed
Closed for now.
Because of the Kumamoto earthquake on July 28, 2024, the Education Committee will close the following facilities for a while. We are doing this to keep users safe and to check what damage has happened.
We know this causes trouble and hardship for users. We ask for your understanding and help.
School gyms in the city（市内小中学校 体育施設）
Disaster prevention centers in the city（市内防災拠点センター）
Lifelong learning facilities in the city（市内生涯学習施設）
Community centers in the city（市内公民館）
Cultural facilities in the city（市内文化施設）
Sports facilities in the city（市内体育施設）
Date 2026-08-04 · Last confirmed 2026-08-07 12:31 JST · Source URL https://www.city.uki.kumamoto.jp/toppage/important/2607146
Evacuation
Uki City sets up disaster control headquarters.
Uki City set up a disaster control headquarters for the 2024 Kumamoto earthquake on Tuesday, July 28 at 4:35 p.m. You must pay attention to information from the city going forward.
What to doKeep watching for information from the city.
Uki City（宇城市） set up a disaster management office at 4:35 PM on Tuesday, July 28, 2026, after the Reiwa 8 Kumamoto earthquake that happened that day.
Please pay attention to information sent out by the city from now on.
Date 2026-08-04 · Last confirmed 2026-08-07 12:30 JST · Source URL https://www.city.uki.kumamoto.jp/kurashi/bosaiinfo/bosai/2607030
Uki City Local History Museum workshop cancelled due to earthquake
The "Magatama bead-making" workshop scheduled for Saturday, 8 August at Uki City Local History Museum（宇城市立郷土資料館）has been cancelled because of the 2024 Kumamoto earthquake.
Uki City Local History Museum
宇城市立郷土資料館
Closed
Workshop cancelled
Affected districts
- 豊野町糸石とよのまちいといし / toyonomachiitoishi
あなたの住所にこの漢字がありますか？
Does your address contain these kanji characters?
Due to the 2024 Kumamoto Earthquake（「令和８年熊本地震」），
this workshop is cancelled.
Workshop: Magatama bead-making（勾玉づくり）
Date and time: Saturday, August 8, 2024, starting at 10:00
Date 2026-08-04 · Last confirmed 2026-08-07 12:30 JST · Source URL https://www.city.uki.kumamoto.jp/kankobunka/bunka/kyodo/2604169
August issue of Uuki Public Relations postponed due to earthquake
The August issue of Uuki Public Relations（広報うき）is delayed because of the earthquake. The distribution date will be announced later when conditions allow.
We are postponing the distribution of the public relations newspaper due to the earthquake.
We will announce the distribution date again as soon as conditions are ready.
We apologize for the inconvenience. Thank you for your understanding.
Date 2026-08-04 · Last confirmed 2026-08-07 12:30 JST · Source URL https://www.city.uki.kumamoto.jp/kurashi/sumai/gyoseiku/2606903
Daily life
August 4 to 7: Please reduce burnable waste to food waste only
The earthquake has stopped the incinerator at Uki Clean Center（宇城クリーンセンター）. From August 4 to August 7, please help reduce waste by putting out food waste only.
What to doFrom August 4 to August 7, put out food waste only.
August 4 to 7: Please help reduce the amount of waste we collect.
Uki Clean Center（宇城クリーンセンター） has stopped its incinerator because of the earthquake.
From August 4 to August 7, please help reduce waste by putting out food waste only.
We thank you for your understanding and help.
Date 2026-08-03 · Last confirmed 2026-08-07 12:35 JST · Source URL https://www.city.uki.kumamoto.jp/kurashi/kankyo/gomi/2611303
UrgentSupport
You can see a doctor without your My Number insurance card or eligibility certificate
If you lost your My Number insurance card or eligibility certificate in the 2024 Kumamoto earthquake, or left it at home while evacuating, you can still see a doctor. Just tell the medical facility your name, date of birth, phone number, and address. This applies to people covered by the National Health Insurance and the Late-Stage Medical Care System for the Elderly.
What to doTell the medical facility your name, date of birth, phone number, and address by speaking to them.
If you lost your My Number insurance card or eligibility certificate in the 2024 Kumamoto earthquake, or left it at home while evacuating, you can still see a doctor. Just tell the medical facility your name, date of birth, phone number, and address.
National Health Insurance members
Late-Stage Medical Care System for the Elderly members
Kumamoto Prefecture（熊本県庁）website (Information for evacuees seeing a doctor)
https://www.pref.kumamoto.jp/soshiki/43/274584.html
Uki City（宇城市）Health and Hygiene Department Medical Insurance Section
0964-32-1417
tel:0964-32-1417
Date 2026-08-03 · Last confirmed 2026-08-07 12:35 JST · Source URL https://www.city.uki.kumamoto.jp/iryo_fukushi/hoken/kokuho/2607108
Community centre classes cancelled due to Kumamoto earthquake
Due to the impact of the 2024 Kumamoto earthquake, community centre classes (Ukiuki Senior University and Women's Classes) are cancelled for the time being. We are checking the safety of facilities and responding to evacuation shelter operations. We will announce the restart date on our website after we confirm the facilities are safe.
What to doCheck the website again for the restart date.
Misumi Disaster Prevention Base Centre（三角防災拠点センター）
三角防災拠点センター
みすみぼうさいきょてんせんたー / misumibousaikyotensentaa
熊本県宇城市三角町波多619-1
Status unknown
Please check with the city office before you go.
Venue for Misumi Campus Misumi Class (class cancelled)
Rural Environment Improvement Centre（農村環境改善センター）
農村環境改善センター
のうそんかんきょうかいぜんせんたー / nousonkankyoukaizensentaa
熊本県宇城市三角町戸馳2861
Status unknown
Please check with the city office before you go.
Venue for Misumi Campus Toobi Class (class cancelled)
Konoura District Community Hall（郡浦地区市民館）
郡浦地区市民館
こおのうらちくしみんかん / koonourachikushiminkan
熊本県宇城市三角町中村1165
Status unknown
Please check with the city office before you go.
Venue for Misumi Campus Konoura Class (class cancelled)
Shiranuhi Disaster Prevention Base Centre（不知火防災拠点センター）
不知火防災拠点センター
しらぬひぼうさいきょてんせんたー / shiranuhibousaikyotensentaa
熊本県宇城市不知火町高良2273-1
Status unknown
Please check with the city office before you go.
Venue for Shiranuhi Class morning and afternoon (class cancelled)
Matsuhase West Disaster Prevention Base Centre（松橋西防災拠点センター）
松橋西防災拠点センター
まつばせにしぼうさいきょてんせんたー / matsubasenishibousaikyotensentaa
熊本県宇城市松橋町松橋564-2
Status unknown
Please check with the city office before you go.
Venue for Matsuhase West Class (class cancelled)
Matsuhase East Disaster Prevention Base Centre（松橋東防災拠点センター）
松橋東防災拠点センター
まつばせひがしぼうさいきょてんせんたー / matsubasehigashibousaikyotensentaa
熊本県宇城市松橋町豊福1786
Status unknown
Please check with the city office before you go.
Venue for Matsuhase East Class (class cancelled)
Toyono Disaster Prevention Base Centre（豊野防災拠点センター）
豊野防災拠点センター
とよのぼうさいきょてんせんたー / toyonobousaikyotensentaa
熊本県宇城市豊野町糸石3140-3
Status unknown
Please check with the city office before you go.
Venue for Ogawa General Culture Centre class (class cancelled)
Notice of cancellation of community centre classes (Ukiuki Senior University and Women's Classes) due to Kumamoto earthquake
Due to the impact of the 2024 Kumamoto earthquake, we are checking the safety of facilities and responding to evacuation shelter operations.
Community centre classes are cancelled for the time being.
We sincerely apologize for any inconvenience caused to those who were looking forward to the classes. We will announce the restart date on our website after we confirm the facilities are safe. Thank you for your understanding and cooperation.
Misumi Campus Oota-o Class
Oota-o District Community Hall（大田尾地区公民館）
Misumi Campus Misumi Class
Misumi Disaster Prevention Base Centre（三角防災拠点センター）
Misumi Campus Toobi Class
Rural Environment Improvement Centre（農村環境改善センター）
Misumi Campus Konoura Class
Konoura District Community Hall（郡浦地区市民館）
Misumi Campus Ootake Class
Ootake District Community Hall（大岳地区市民館）
Shiranuhi Class (morning and afternoon)
Shiranuhi Disaster Prevention Base Centre（不知火防災拠点センター）
Matsuhase West Disaster Prevention Base Centre（松橋西防災拠点センター）
Matsuhase East Disaster Prevention Base Centre（松橋東防災拠点センター）
Ogawa General Culture Centre（小川総合文化センター）
Toyono Disaster Prevention Base Centre（豊野防災拠点センター）
Date 2026-08-03 · Last confirmed 2026-08-07 12:35 JST · Source URL https://www.city.uki.kumamoto.jp/gyousei/shisetsu/sonota_kokyoshisetsu/2610825
Support
Children's Centre moves to main office, first floor (earthquake impact)
The Shiranuhishi Branch Office cannot be used due to the earthquake. The Children's Centre has moved to the first floor of the main office. We accept counselling about children under 18 and reports of child abuse.
What to doTo contact the Children's Centre, call these mobile numbers: 080-8257-5152 or 090-1536-2882.
Shiranuhishi Branch Office（不知火支所）
不知火支所
しらぬひししょ / shiranuhishisho
熊本県宇城市不知火町高良2273-1
Closed
Cannot be used due to earthquake impact. Children's Centre has moved to first floor of main office.
Affected districts
- 不知火町高良しらぬひまちこうら / shiranuhimachikoura
あなたの住所にこの漢字がありますか？
Does your address contain these kanji characters?
Child Counselling Room (Children's Centre)
The Children's Centre gives advice to children under 18 years old who live in Uki City and their families.
We have a child and family counsellor and a childcare support coordinator (childcare worker). Please ask us about anything.
Monday to Friday, 9 a.m. to 4 p.m. (closed on public holidays and New Year holidays)
Uki City Shiranuhishi Branch Office（不知火支所） Children's Centre (Address: Uki City shiranuhimachikoura（不知火町高良） 2273-1)
Examples of questions we help with
We just moved here. Can you tell us where we can play together as a family?
Is there somewhere that can look after my child for a short time?
I worry about my child's growth and development.
My child says "I don't want to go to school."
My child has trouble getting along with friends.
We also take advice and reports about "child abuse."
If you find a child you think may be abused, please contact the Children's Centre (phone: 0964-33-1118), or Kumamoto Prefecture Central Child Consultation Office (national toll-free number 189 [Ichiha Yaku] or phone: 096-381-4451, open 24 hours, every day), or Uki Police Station (phone: 0964-33-0110 or emergency: 110).
A report or consultation about abuse is the first step to help the child and their family. Information about who reported it is kept secret.
Because Shiranuhishi Branch Office（不知火支所） cannot be used due to the earthquake, the Children's Centre has moved to the first floor of the main office.
To reach us, please call these mobile numbers.
We are sorry for any trouble. Thank you for your understanding.
Contact numbers: 080-8257-5152, 090-1536-2882
Date 2026-08-03 · Last confirmed 2026-08-07 12:30 JST · Source URL https://www.city.uki.kumamoto.jp/kosodate/shienseido/2014999
Daily life
Please do not put out burnable garbage on August 3 (Monday) and August 4 (Tuesday)
The Uki Clean Center is at its processing limit because of disaster waste from the earthquake and repair work on the incinerators. We ask you not to put out burnable garbage on August 3 (Monday) and August 4 (Tuesday). Please wait for the next collection day.
What to doDo not put out burnable garbage on August 3 (Monday) and August 4 (Tuesday) if possible. Please wait until the next collection day.
On August 3 (Monday) and August 4 (Tuesday), please do not put out burnable garbage if possible.
The Uki Clean Center（宇城クリーンセンター） is now receiving disaster waste from the earthquake, and the amount of garbage coming in is growing. The incinerators were damaged in the earthquake and need repairs. Processing ability cannot keep up. If this continues, we will have to stop accepting garbage.
Please do not put out garbage on August 3 (Monday) and August 4 (Tuesday) if possible. Please put it out on the next collection day instead.
We ask for your understanding and cooperation.
Date 2026-08-02 · Last confirmed 2026-08-07 12:35 JST · Source URL https://www.city.uki.kumamoto.jp/kurashi/kankyo/gomi/2610078
Baby health checks and advice from August 4-7 are cancelled due to the Kumamoto earthquake
Because of the Kumamoto earthquake, all baby health checks and advice services planned for August 4 (Tuesday) to August 7 (Friday) are cancelled. Mother and child handbook handout and parenting advice will continue. New dates will be announced later.
What to doIf you are worried about your child's health, please call the Health Promotion Division (0964-32-7100).
Due to the Kumamoto earthquake that happened recently, we are putting the safety of everyone who comes first. We are cancelling the baby and infant health checks and advice services that were planned for this week.
We will tell you the new schedule later. Please wait a little.
If you are worried about your child's health or anything else, please call the Health Promotion Division（健康づくり推進課）.
Thank you for your understanding and help.
Mother and child handbook issue and parenting advice will continue.
Baby and infant health checks and advice services that are cancelled
Tuesday 4 August: 3-year-old health check
Wednesday 5 August: Weaning food class
Thursday 6 August: 1.5-year-old health check
Friday 7 August: 7-month-old health check
0964-32-7100
tel:0964-32-7100
Date 2026-08-02 · Last confirmed 2026-08-07 12:30 JST · Source URL https://www.city.uki.kumamoto.jp/iryo_fukushi/hoken/shindan/2609966
Daily life
From Thursday 30 July: regular rubbish, sorted waste, and bulky waste collection will run as normal
From Thursday 30 July, collection of regular rubbish, sorted waste, and bulky waste will run as normal. However, collection may not be possible in some areas depending on road conditions. Information about disaster waste collection will be announced separately.
What to doPut only 'regular rubbish' at the rubbish station. Please wait for separate guidance before putting out disaster waste.
Regular rubbish collection will take place from Thursday 30 July onwards.
※ However, collection may not be possible in some areas depending on road conditions.
Please put only 'regular rubbish' at the rubbish station.
Information about disaster waste will be announced separately.
We are sorry for the inconvenience. Thank you for your understanding and cooperation.
Sorted waste collection and bulky waste collection will also run as normal.
Date 2026-07-30 · Last confirmed 2026-08-07 12:30 JST · Source URL https://www.city.uki.kumamoto.jp/kurashi/kankyo/gomi/2607122
UrgentShelters
Evacuation shelters are open (updated 31 July 2026)
A earthquake struck at 16:27. Several evacuation shelters are now open in Uki City. As of 31 July 2026, three new shelters have been added: Shiraishi Elementary School, Matsubashi Junior High School, and Onobuta Elementary School. The old Toyono Elementary School gymnasium closed at 08:30 on 31 July. Several overnight car-sleeping evacuation sites are also available.
What to doKeep yourself safe, then go to the nearest evacuation shelter or overnight car-sleeping evacuation site.
Misumi Disaster Prevention Base Center
三角防災拠点センター
みすみぼうさいきょてんせんたー / misumibousaikyotensentaa
熊本県宇城市三角町波多619-1
Open
Also available as an overnight car-sleeping evacuation site.
Shiranui Disaster Prevention Base Center
不知火防災拠点センター
しらぬひぼうさいきょてんせんたー / shiranuhibousaikyotensentaa
熊本県宇城市不知火町高良2273-1
Open
Also available as an overnight car-sleeping evacuation site.
Matsubashi East Disaster Prevention Base Center
松橋東防災拠点センター
まつばせひがしぼうさいきょてんせんたー / matsubasehigashibousaikyotensentaa
熊本県宇城市松橋町豊福1786
Open
Also available as an overnight car-sleeping evacuation site.
Matsubashi West Disaster Prevention Base Center
松橋西防災拠点センター
まつばせにしぼうさいきょてんせんたー / matsubasenishibousaikyotensentaa
熊本県宇城市松橋町松橋564-2
Open
Also available as an overnight car-sleeping evacuation site.
Ogawa Disaster Prevention Base Center
小川防災拠点センター
おがわぼうさいきょてんせんたー / ogawabousaikyotensentaa
熊本県宇城市小川町江頭100
Open
Also available as an overnight car-sleeping evacuation site.
Toyono Disaster Prevention Base Center
豊野防災拠点センター
とよのぼうさいきょてんせんたー / toyonobousaikyotensentaa
熊本県宇城市豊野町糸石3140-3
Open
Also available as an overnight car-sleeping evacuation site (car park).
Old Toyono Elementary School gymnasium
旧豊野小学校体育館
Closed
Closed at 08:30 on 31 July.
Wing Matsubase (community facility)
ウイングまつばせ
熊本県宇城市松橋町大野85
Open
Shiranui Elementary School – 2nd floor community space
不知火小学校 ２階交流スペース
Open
Newly added on 31 July.
Matsubashi Junior High School – martial arts hall
松橋中学校 武道場
Open
Newly added on 31 July.
Onobuta Elementary School – gymnasium
小野部田小学校 体育館
熊本県宇城市小川町南小野1402
Open
Newly added on 31 July.
Due to the earthquake that struck at 16:27, the following evacuation shelters have been opened.
Misumi Disaster Prevention Base Center（三角防災拠点センター）
https://www.city.uki.kumamoto.jp/gyousei/shisetsu/bosaishisetsu/2025001
Shiranui Disaster Prevention Base Center（不知火防災拠点センター）
https://www.city.uki.kumamoto.jp/gyousei/shisetsu/bosaishisetsu/2025018
Matsubashi East Disaster Prevention Base Center（松橋東防災拠点センター）
https://www.city.uki.kumamoto.jp/gyousei/shisetsu/bosaishisetsu/2025247
Matsubashi West Disaster Prevention Base Center（松橋西防災拠点センター）
https://www.city.uki.kumamoto.jp/gyousei/shisetsu/shogaigakushushisetu/2025230
Ogawa Disaster Prevention Base Center（小川防災拠点センター）
https://www.city.uki.kumamoto.jp/gyousei/shisetsu/bosaishisetsu/2163673
Old Toyono Elementary School gymnasium（旧豊野小学校体育館）
Overnight car-sleeping evacuation sites
Toyono Disaster Prevention Base Center（豊野防災拠点センター）car park
Misumi Disaster Prevention Base Center（三角防災拠点センター）
https://www.city.uki.kumamoto.jp/gyousei/shisetsu/bosaishisetsu/2025001
Shiranui Disaster Prevention Base Center（不知火防災拠点センター）
https://www.city.uki.kumamoto.jp/gyousei/shisetsu/bosaishisetsu/2025018
Matsubashi East Disaster Prevention Base Center（松橋東防災拠点センター）
https://www.city.uki.kumamoto.jp/gyousei/shisetsu/bosaishisetsu/2025247
Matsubashi West Disaster Prevention Base Center（松橋西防災拠点センター）
https://www.city.uki.kumamoto.jp/gyousei/shisetsu/shogaigakushushisetu/2025230
Ogawa Disaster Prevention Base Center（小川防災拠点センター）
https://www.city.uki.kumamoto.jp/gyousei/shisetsu/bosaishisetsu/2163673
Toyono Disaster Prevention Base Center（豊野防災拠点センター）
https://www.city.uki.kumamoto.jp/gyousei/shisetsu/shogaigakushushisetu/2024998
Keep yourself safe and evacuate.
Newly added evacuation shelters
Shiranui Elementary School（不知火小学校）– 2nd floor community space
Matsubashi Junior High School（松橋中学校）– martial arts hall
Onobuta Elementary School（小野部田小学校）– gymnasium
Closed evacuation shelter
Old Toyono Elementary School gymnasium（旧豊野小学校体育館）— closed at 08:30 on 31 July.
Last confirmed 2026-08-07 12:30 JST · Source URL https://www.city.uki.kumamoto.jp/toppage/kinkyu/2415505